Sun Life Life Insurance Reviews

I've had the same advisor for approximately 6 years now and I cannot begin to tell you how quickly he has handled everything. Sam Pakbaz was there for me when my wife passed away in 2016 and when I called him, he went from his usual cheeriness to immediate shock and worry. He came over 2 hours later and was really sympathetic and let me vent how I felt. From the time that Sam came over that day to him returning with my cheque from Sun Life, it took 8 days. I had put in a couple of claims from other companies and I was shocked when he called and said he would be by later that day with the cheque. My wife passing away was one of the hardest things for me to handle. I'm happy I did not need to handle the paperwork. Thank you Sam and keep up your hard work.

Review topics

Policy coverage Billing/payments

good mix

by tbk2 on Jul 24, 2012

3.5 out of 5 stars

i called a few insurance companies to inquire about a life insurance package. I was satisfied with Sun Life. It was a good mix of good customer service and a decent price

Review topics

Insurance Rates, Prices Policy coverage

N/A

by Anonymous on Apr 11, 2012

4 out of 5 stars

Pretty good customer service. Good assortment of products.

Review topics

Policy coverage

Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance, you would typically save around 30%-40% for the same coverage.

Arbitrary maximums

by DisgustedWithSunlife on Apr 17, 2024

1 out of 5 stars

For drugs that your doctor prescribes you, there is an arbitrary formula for "maximum dispensary fees" as well as "cusotmary fee for this medication". Which, while I have 100% drug coverage, results in less than 20% reimbursed, leaving me over $100 out of pocket.

Review topics

Claim payout amount Policy coverage

Drug Benefit

by Chris Nickel on Apr 16, 2024

2 out of 5 stars

The Pharmacy I attend raised their dispensing fees back in January by 1 dollar.
My Group Benefits with Sun Life state 100% coverage without any noted limitations like "up to and including".
Sun Life will not recognize the dollar increase and are forcing me to pay. I know, it's only one dollar, but that's not the point to us it? Next year it might be two, etc.
Currently, in short term disability due to surgery. Lost wages claim felt like a lot of delay, with numerous "we need more information from your doctor" and "we need some clarification from your doctor". Not outside the realm of possibility, just having multiple responses of this kind makes me think, either my doctor is a fool or Sun Life dragged its heals.
When I return to work, I am putting serious thought into leaving group benefits and going back to our previous group benefits provider in a private basis. Already acquired quotes and they look favorable.

Review topics

Claim - denial Claim payout amount Claim processing time Policy coverage

Terrrible

by Kristen on Feb 8, 2024

1 out of 5 stars

So you pay for the insurance but every time you go to the dentist or eye clinic, you do not show up on the website as active. So you call Sunlife they say they fix the problem, then go back to the clinic and still not active. This has been happening for a year. What a scam!!!

Review topics

Agent/rep knowledge Claim processing time Policy coverage Website experience

Planning to get life insurance to protect your family, including children? Make sure that you get enough coverage. According to studies, it takes about $250,000 in total to raise a child to the age of 18 (and that doesn’t include any post-secondary education costs).