Sun Life Life Insurance Reviews
Affordable Life Insurance?
- Rates from 20+ life insurers
- Premiums start at $12/month
- Standard & Guaranteed plans
- Can be purchased remotely
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I have called several times and have been unable to reach anyone for help...
After one hour of waiting, I am told I am not at the right place (despite having had advice from the local advisor to call these numbers) and I am transferred to another line where the wait is over one hour. I eventually had to leave as I have to work and I am not able to take a day off work to get through the system.
And the same process is ongoing.
What am I supposed to do?
It seems to me that the company is incompetent or is mainly concerned about maximizing profit but certainly doesn't care about customers.
Impossible to get through to their helpline. Tried calling through the mobile app. It doesn't work - there is no such option that comes up. Every year, despite adding my beneficiaries, they remove my daughters from coverage without any intimation to me. Unfortunately, I don't have a choice as they are appointed by my employers. I would NEVER use them.
This is tlotrally the worst company you can go with. Honestly, had to wait on call just to talk to a customer support and still no answer. A normal guy living and working a normal life just can't afford to wait and hold on the line for 1.5 hour.
The insurance wouldn't work and there is no reply on the email.
Just do me a favor, don't go with this company.
Careful when transferring money to another provider, they send chèques to other institution without tracking no, in one of my transfers cheque got lost… had to contact customer services multiple times, very hard to speak with someone keep getting transferred to different departments…
Have to wait on line at least 30 minutes grrrr…
Dropped calls, dropped chat, and costumer service reps that are completely useless.
Save yourself the time of calling / chatting with them and just punch yourself in the head. The result will be the same, you'll end up frustrated and with a headache, but with the punching option you'll have a couple extra hours to do something you enjoy.
I work in a dental office and call insurance companies all the time. Never bothered to leave a review until today. Sun Life always keeps me on hold way longer than any other insurance company. And when I have another call come in, I can't put them on hold for 30 seconds without them hanging up. Even though they tell me I have a minute, they don't care. Worst customer service of any company.