Life Insurance Reviews

Sun Life Life Insurance Reviews

This page has been viewed by: Please wait... consumers
(97 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:
Share your own experience
Write a review

If it were possible to give negative stars I'd do -10.

by Tony on Sep 29, 2023
1 out of 5 stars

Dropped calls, dropped chat, and costumer service reps that are completely useless.

Save yourself the time of calling / chatting with them and just punch yourself in the head. The result will be the same, you'll end up frustrated and with a headache, but with the punching option you'll have a couple extra hours to do something you enjoy.

0 of 0 people found this review helpful. Did you?

YesNo

Unable to contact after several trials of many hours...

by Philippe on Mar 7, 2022
1 out of 5 stars

I have called several times and have been unable to reach anyone for help...
After one hour of waiting, I am told I am not at the right place (despite having had advice from the local advisor to call these numbers) and I am transferred to another line where the wait is over one hour. I eventually had to leave as I have to work and I am not able to take a day off work to get through the system.
And the same process is ongoing.
What am I supposed to do?
It seems to me that the company is incompetent or is mainly concerned about maximizing profit but certainly doesn't care about customers.

1 of 1 people found this review helpful. Did you?

YesNo

Unacceptable customer service

by Asim Shrivastava on Sep 27, 2021
1 out of 5 stars

Impossible to get through to their helpline. Tried calling through the mobile app. It doesn't work - there is no such option that comes up. Every year, despite adding my beneficiaries, they remove my daughters from coverage without any intimation to me. Unfortunately, I don't have a choice as they are appointed by my employers. I would NEVER use them.

1 of 1 people found this review helpful. Did you?

YesNo