I liked dealing with them!
by saltykov.alexe21i@gmail.com on Feb 14, 2017
5 out of 5 stars
Mortgage Reviews
RBC Fixed Mortgage Consumer Reviews
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(52 reviews)
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With RBC since 1965. Find service great and have had no reason to change. I have receive a good mortgage rate and customer service has always been good
All my accounts are with RBC so it was normal to continue to inquire about mortgage and after application I was qualified. So this was it.
The easiest way to get the best mortgage
- We search the market for you, negotiating with over 30 banks and lenders to save you up to $20,000
- Whether it is pre-approval, approval, refi or switch, apply in only 5 minutes.
- We negotiate with many prime A lenders to get you the best rates and features in Canada.
- We also negotiate with B and private lenders for self-employed, low credit or high debts to get tougher approvals too.
- All our services are free of charge.
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I have been a customer for over fifty years. Low mortgage rate offered. I can use online banking for payment modifications (double up principal only etc.)
Very informative knowledgeable and helpful throughout the process. The rates are the best that they have been in a generation.
They were pretty straightforward to deal with. They explained all the details we needed to know when making a decision if we wanted a fixed or variable mortgage. The mortgage shows up in our online banking and haven't had a issue with it.
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Very simple and well explained with a fabulous locked in mortgage rate for the seven year term. Mortgage specialist went above and beyond
Customer service excellent mortgage rates are good fast service works for the client to get the best possible rate and to approve the mortgage in a fast and effiecient way
We applied for a mortgage with RBC and asked for information about the advertised rebate. RBC specialist didnt answer and ignored the question. Asked for a pre-approval letter for another investment purchase to accompany a purchase offer to comply requirement required by the Seller had to contact another Advisor to find out coz our Advisor did not respond. Asked about our locked in rate and mortgage pre-approval but again no answer from the Advisor. Very disappointing. Customer service at its worst.
The easiest way to get the best mortgage
- We search the market for you, negotiating with over 30 banks and lenders to save you up to $20,000
- Whether it is pre-approval, approval, refi or switch, apply in only 5 minutes.
- We negotiate with many prime A lenders to get you the best rates and features in Canada.
- We also negotiate with B and private lenders for self-employed, low credit or high debts to get tougher approvals too.
- All our services are free of charge.
Find out more now
I had a horrible customer service experience with the mortgage specialist, Kevin Z. He is rude and disrespectful. While I was asking him questions about the mortgage, he showed annoyance... Perhaps he thinks our family income is not much so didn’t want me to waste his time. I felt I was being looked down.
I had previously my mortgage with Scotia and the service was just ok, nothing special. When it was time to renew my mortgage, I decided to move it to RBC since they agreed to match a better rate that I found somewhere else. The whole experience was very good - friendly and knowledgeable mortgage specialist from a Shaw and King branch (Toronto) guided me through the whole process. I got a great variable rate and was happy to see all my products in one RBC online banking account. It is much easier to manage all my finances if they are all with RBC. They were eager to get my business, worked for that and I have not regretted moving my mortgage away from Scotia. The same about my wife - she was initially with Scotiabank but also moved her mortgage to RBC.