Disability Insurance Reviews

Desjardins Insurance Disability Insurance Reviews

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(11 reviews)
Desjardins Insurance
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AWFUL STAY AWAY

by Frustratedgirl on Jan 21, 2020
1 out of 5 stars

Never have I had such terrible customer service especially when you are dealing with health issues. IF I COULD RATE THIS COMPANY AT 0 I WOULD! I decided to take life and disability insurance with my mortgage. Sent in all my paperwork and have proof. I pay for insurance for 1.5 years. I get sick and need to claim short term disability. They say they never received my information. I provide information. Then my complete medical file has to be sent. They deny my claim. Say my branch will refund the premiums. Branch says they need insurance decision to supply info 6 months later still trying for resolution!

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Very poor management

by Chris on Jul 15, 2019
1 out of 5 stars

I had been waiting for about 2 months without pay on somebody to make a decision on my file, every time I call customer service is very kind but can never solve the issue or they tell me that someone will call me with a decision in x business days. Always extending the deadline.

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IfShould be zero stars!

by Sg on May 11, 2017
1 out of 5 stars

Unbelievable! I have been on LTD since a head injury 4 years ago. I attempted to return to work three times, and prior to the last time I was placed on permanent partial disability. Unfortunately I have been unable to return to my work for a 4th time. I notified Desjardin 2 days after seeing my specialist and faxed her note. Two months later, they have refused to pay me and are not responding to repeated phone calls and emails, which is causing undue financial distress and the stress is exacerbating my symptoms. The only course of action is now legal! Don't deal with this insurance company!

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Not good for anything

by Fetus alive on Apr 3, 2017
1 out of 5 stars

At first, they deny my disability claim and requested more documents to approve my claim but payment is taking forever. It's been about two weeks since I was approved, still no pay. They treat me like a rag. They have no regards for you whether you are in pains or trying to keep a fetus inside of you. I want them to know that we live in a society that revolves, what goes around comes around!!

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Huge Mistake

by desjardinsucks on Nov 9, 2014
1 out of 5 stars

The company I am employed by recently switched from another insurance company to Desjardins Insurance. Big mistake.

In less than a year of the switch, many employees including myself have had to jump through hoops in regards to coverage. They will not pay what they say they cover unless you go far out of your way to request a reimbursement check.

Most recently, they have cancelled covering a surgery I had and denied my disability claim because they say it was not filed in time. The hospital only fills out the forms to send to the insurance company after the surgery, and only after the surgery. Desjardins cancelled and refused coverage a week before I had to go for the surgery itself.

These people are scum. Avoid using them at all costs.

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