Great-West Life Disability Insurance Reviews

I feel like they scam people I’ve paid into this company for years through my work. I never had to use them until just recently. I had to have surgery and was going to be off work for 1 month to 6 weeks. All the papers were filled out by both myself and the surgeon. It has been a month and I have not seen any money from them... In fact, they are asking for all the forms to be filled out again by me and my surgeon. My surgeon has faxed them three times now..now no one is responding to my calls and messages that I have left. I had to pay my bills and rent with my credit card. I’m running out of money and I feel helpless. I’m not sure what to do anymore. This company needs to be Investigated.

I've been off work for 5 months, my EI ran out in April, it is now the end of May. They told me complete lies about waiting for my employer to respond about my income to find out they didn't actually reach out until May 23rd. I've called a few times a week and they kept giving me the same excuse while talking down to me as if I'm bothering them to do their job. Now the person who handled my claim is away and will call me next week. I've been told next week for 4 weeks. This is completely unprofessional, you can't seem to get through to anyone in charge. I'm a single mother, having health issues, no other income. This is insurance I pay for and they treat me like I'm working for them. I have not been able to speak to one person who has been polite or understanding during this whole process. This is completely unprofessional...

Great West Life needs to have a class action suit filed against them. They fully know that you will never get through on their one fax number for all claims for all of Canada. They prey on the insured a game of non-customer service. You need to record and file a complaint to the different insurance regulators government and non-government. They need to be exposed for the harm they are doing to their customers. They are ruining lives. They fail to be honest and show a willing nature to frustrate and delay and deny claims. They fail to collect all information on claims and blame the client. We need to get together to take collective action against them. I faxed them a dozen times and got busy signals today every time. They fully know this is the best way to frustrate and eliminate your timely claims. This cancer must be removed and penalize and removed from the insurance business. Will give some direction in how to deal with this company that has taken advantage of hundreds of people. They prey on your lack of knowledge on what to do. They have been at this for years and have schooled themselves in how to handle the Art Of The Claim To their advantage

If you have an option, stay away from their service. I tried to call a general helpline and find out more info regarding disability claims. They gave me another to call for disability claim info. I called that number, and the lady on the phone told me I should call another office in Scarborough, so I called Scarborough disability claim office. They said they only help with existing claims. With all this passing around, I still couldn't find out if they will accept my situation, where to submit claims, and how to get claim form etc. Useless, rude, slow, ineffective customer services. Lastly, I found out I should contact my account rep-M.D. She never answers her phones or returns phone calls. Every time I call, she is out of the office or away from the desk. If your company is short of staffing, hire more people, and hire smarter people. Super Disappointed

If you have a choice, stay away from this company. They will do anything to not pay your claims. i.e. multiple short-term disability claims of my colleagues have been delayed in payment for months after their disability period. Cancer medication claims have been ignored over and over again. One of my colleague's husband passed away more than 6 months ago and there are still no payments. You can imagine the financial stress this creates. For myself, basically, every claim in the region of 100 $ + (over one hundred) is "randomly" selected for audit half the time then ignored after successful completion of the audit. The customer support line phone always has a busy tone. You simply cannot reach them. The online written requests get no answer. If you escalate to your company administrator, they will make statements that they tried to call you three times to clarify. They will state that you as a customer ignored them and therefore they do not pay. I can go on and on with these stories... Overall, this is a full-on fraud company.

I’ve been on WSIB for 18 months. GWL is my Ltd carrier. I am being paid 100% WSIB, and GWL has not paid me one cent, however, they are threatening to cut my Ltd off even though they aren’t paying it if I don’t apply for CPP. I’ve called 4 times and have left messages but no one returns your calls. WSIB even wrote them a letter saying basically “ buzz off “, she’s on our payroll. I have spoken with a lawyer and they agreed that GWL should not be insisting I apply as they don’t pay me. This so-called worker of mine also calls at night or in the middle of the day on weekends. What a bunch of jokers. Never ever use this company.

The story is the same at all insurance companies. You get what you pay for; know what you bought. Read both employee and customer reviews; both parallel each other. Had to request supervisor assistance. Caseworker never returned emails or calls. I have a new caseworker. Hope things pick up and I get the help and care I need to get better so I can do what I love, my job.

Have been trying for months to cancel my critical illness and disability insurance policies. Originally spoke with a rep in July, who was unable to help me and told me to phone another line. They only take calls M-F 8-4:30(I also work the same hours). So it was weeks before I was able to actually speak with anyone. I spoke with multiple reps in July, who told me different things, left a message to a supervisor, mailed in a letter in August, emailed their client services in October. No one has ever reached out to me, then Dec. 1st rolls around and I get billed again! I'm glad I never had to process a claim with them, but at this rate, I'll probably be stuck with them until I retire. What a joke, this company is a total scam.

Do not talk to these crooks on the phone! Do everything through email so you have records. Read all the fine print of your contract and keep perfect records that you are complying. I had complaints about the medical treatment I was getting, they put me in touch with their "specialist" and he said everything was ok, then a month later my case was closed for doing what he told me. Can also never get a response, had multiple breaks in pay because they were sick, or on holidays, or switched case managers. I don't honestly know how they sleep at night.

I am on short term disability . This company is horrible to deal with when you are trying to get answers from them. They charge you a overpayment on your very first cheque and when you ask what this is for you never get a answer back. They never return your calls. They will send letters saying they have sent forms to your doctor and they have not received the form back from the doctor. When I call my doctor they said we never got the form and we asked them to send it to them so that they can fill it out but they never do send it. I had to send them a copy of their statement that shows the overpayment that they took off of my first cheque because apparently on there statement it doesn't show that. I send it twice both times I got a reply saying thank you for your email we have received it. But when you talk to someone there they say they didnt get it.. so I get someone higher than me to send it themselves they finally get it but still waiting weeks later for the reason why for the overpayment taken off my first cheques and what it is for. I have other co workers going through the same issues and hundreds of dollars owed to them.