Industrial Alliance Disability Insurance Reviews

This company is the worst company I have ever dealt with! I was off for a heart-related issue and received short term disability! When I returned to work the proper paperwork was sent in a month before I returned. They said they didn’t receive it and now are saying I owe them thousands of dollars! They don’t do their jobs and the people who are insured through them get the short end of the stick! Now I have to worry about going into collections because of their error. Unneeded stress for a heart patient because of their lack of attention. The person I was dealing with is very unprofessional and is lazy for not doing her job! And threats that came from them is ridiculous! Choose wisely and don’t get anything through this company!

I've been off work for 6weeks. I wasn't contacted till 30days after I went off. I was told they couldn't process my claim until I signed a release. They told me they would send a form for me to sign. Had to call them for 5 days. I signed it and was told they had 5 days to make a decision and it's been 8 business days since. I called to find out what was going on and my worker was off on vacation. Then I was contacted by another worker who absolutely lost her mind on me. I mean scream not yell SCREAM at me after I asked her why I hadn't been given a decision after 5days and that my file was not forwarded to another worker since the worker I was given was on Vacation. I've never in my life been treated with so much disrespect for asking why? I would never go with this company I thought the blue cross was bad but this company takes the cake. I was even refused her managers name.

My employer uses Industrial Alliance, not a problem at first, Dental work carried out, receiving payments back straight away without delay. But in December I was at work and thought I was having a heart attack, I am pretty healthy overall so experiencing something like this scared the hell out of me. After a 6hr hospital visit, I was given the all clear, following day at work, same symptoms, shortness of breath, light-headed, and again couldn't continue. So after a doctors visit and more tests, we still could not get to the bottom of it, so after being off work for two weeks, and then another my employer sent off all documentation to our insurance provider being Industrial Alliance to get the process moving while still determining what was causing the issues that I was experiencing. So after 3 months of being off work, with medical notes going back and forth, and results of tests carried out, they were still not forthcoming with any good news for me, like they always wanted more. So after 3 and a half months, and them knowing I had a scope coming up and awaiting further blood tests, they denied my claim, without the results of the scope and the further blood tests. I have been diagnosed with Hypothyroidism, which explained all of the symptoms I had been experiencing, Industrial Alliance refused my claim even before the results came back, This is totally wrong, and I hope anyone thinking about using their services should think again. Passing judgment without the facts, non-communications after waiting months, Paying into an insurance company that is not there for their clients especially after what I have gone through really shows what they are like. They are not doctors, and should not be allowed to deny anyone what is rightfully theirs. The end result, not worth appealing their decision as they said I have the right to do as it will only be another 3 to 4 months of waiting for their so-called outcome. I am feeling better and looking forward to returning to work on Monday, and I will be sure to spread the word around work about this company and my experience with them.

This is the worst insurance company ever! My place of employment has just switched companies and we are now stuck with IA. Unfortunately, my health took a turn for the worst. While my family Doctor is telling me that I need to be put short-term disability, IA is refusing to pay. Apparently, they know more about my health than my Doctor that I've had for years. Hard to believe when the person that has declined my claim has no medical background whatsoever. This has cost me a ton getting all the information they needed to not pay out after. They say your claim will be decided on in 5 to 8 business days, but don't count on it. If you end up having to talk to somebody, you can have a nap waiting to get off of hold.

I had wage replacement insurance through work . I received a neck injury resulting in surgery and permanent nerve damage.
When I filed my claim , I was immediately denied .
The company I worked for wrote letters on my behalf. The girl who was in charge of my case was rude , told me to not call her back but to call another person , which I did but no response.
Five years later , still waiting.Have a lawyer but industrial is pushing it as long as it's possible. Have qualified and receive CPP . Others I have worked with have had problems as well . Would steer clear and go somewhere else if you have the option.