Group Benefits Reviews

Canada Life Group Benefits Insurance Reviews

This page has been viewed by: Please wait... consumers
(70 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:
Share your own experience
Write a review

Inefficient by design, for profit. A terrible company. Avoid.

by Billy P on Mar 15, 2022
1 out of 5 stars

I have never known a company create so many hindrances and delays to perform the sole purpose that their business is supposed to provide. I wish my company didn’t use them as they generate more hardship than they solve. For seven years through Great-West Life and now Canada Life, it is such a rigamarole to try a submit health expenses that the effort is almost not worth it - and that is if they honour their obligation.
To Canada Life: If you must average hour+ call wait times (at least), then have more than 27 seconds of uplifting swing jazz to become more maddening slowly - unless this is by design. In 7 years, I have not experienced one moment where I feel this company is trying to help a patient, but I have lost track of how many times their actions are geared to deny claims and make any communication horribly inefficient.
Go thank yourself, Canada Life.

0 of 0 people found this review helpful. Did you?

YesNo

Bad customer service

by Susan He on Dec 3, 2021
1 out of 5 stars

If I can give a 0 or finger to Canada Life (used to be Great-West Life), I would love to do so.
Each time I call Canada Life, it takes more than 1 hour as an average wait time for the past 6 months. When I talked to the agent Stephanie (Dec 1, 2021) who kept telling me I just have to follow the steps so she can hang up. I have trouble submitting my Orthodontic claim online and would like her help but all she could do is tell me to follow the instructions and steps. In the end, I demanded to talk to her supervisor. She said she can't find one at that moment but someone will call me back within 24-48 hours, then 24 hours have passed (Dec 03, 2021) and I have not received any call from Canada Life. I called on Dec 2, 2021, another 1-hour wait to talk with an agent. This agent is better but while we were talking for less than 10 mins, either she hung up on me or had a technical problem, the call was dead. I even have not got a chance to know her name. After these 2 call incidents, I finally decided to write a review regarding the poorest service at Canada Life. An hour has passed and I am still (Dec 03, 2021) waiting to talk with the agent :(

0 of 0 people found this review helpful. Did you?

YesNo

Great Customer Service

by Jaden Goetz on Dec 4, 2020
5 out of 5 stars

Have had nothing but positive and helpful interactions with our customer rep, Chris Eggers. Had a recent injury (blew through the cartilage and some bone in my knee) and Covid has made the treatment process much more complicated as this is a somewhat time sensitive injury and just meeting with a surgeon could take up to a year (...sigh). I've been recommended hyaluronic acid injections as well as a custom knee brace in the meantime to reduce any further damage but these treatments come with a hefty price tag. Chris called me back, on his day off, 10 min after I left a message to help me sort out this situation. I have to say I am extremely pleased with the level of customer care and hope that Chris is recognized by Canada Life for his effort and dedication.

0 of 1 people found this review helpful. Did you?

YesNo

Will delay to not pay

by Sabs50 on Jun 20, 2020
1 out of 5 stars

I have had the worst experience with CanadaLife. They will do anything to not have to pay. When my company terminated them for the next year of insurance they pulled access to their online portal to make claims in order to make it harder to claim. Then they rejected valid claims by creating delays and asking for additional documentation which was not requested in the original forms. They delayed until the account was closed so they would not have to pay out on valid claims. Their customer service is also trained to delay and defer, hoping that people will tire of escalating. This is awful and really puts people into a challenging situation, where they have paid for a medical service they need and cannot get reimbursed. Please avoid this unethical company.

2 of 2 people found this review helpful. Did you?

YesNo

Just awful

by Barney on Apr 28, 2020
1 out of 5 stars

Got this insurance through work for drug, dental coverage etc. Been with them for 4 months, have had to contact them for 4 months. Suppose to process drug claims in 5 business days. I usually wait 15 days, see they have not done anything then contact them. Just ridiculous. I wish I knew who I could contact to have them investigated. They claim on their site they have donated 1 million dollars for COVID 19. How about paying customers back what they are owed.

1 of 1 people found this review helpful. Did you?

YesNo

Unfair

by A.I.S on Dec 8, 2017
3 out of 5 stars

I was recently diagnosed with a critical illness and through my work I was covered by Canada Life. I was able to submit my claim which took 2 and half months to complete and to be told it's been declined. This was due to the type of illness I had and I wasn't given any other explanation as to why they don't cover this particular one. When I started to pay this every month, I wasn't sent any documentation at all and didn't know what they covered me for. It seemed like they only wanted to take my money. I will be going to FOS.

2 of 2 people found this review helpful. Did you?

YesNo
Review topics