Group Benefits Reviews

Industrial Alliance Group Benefits Insurance Reviews

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(11 reviews)
Industrial Alliance
1 out of 5 stars:
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Making Claims

by Christina. A on Jun 26, 2019
1 out of 5 stars

I guess you get what you pay for ... The company I work switched about a year ago to save money, Al is the absolute worst. I pretty much have to call in after I make a claim to follow up. The website doesn't allow you to submit drug claims, I had to go through the message portal. 3 claims in, over 1k out of pocket and no response after 8 days I called - they still hadn't reviewed my claims nor was it in the system. Customer service responded with I should see payment within 5 business days .. SHOULD ... that is something as a paying customer I don't want to hear, I want certainty. Al, if you read these boards I suggest that you make your website more user friendly, listen to your customers, in the portal show claim process and have claims entered in a timely manner - Customers shouldn't have to waste their time following up, being put on hold and be out of pocket for long periods of time because Al is incompetent at doing their job.

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Worst insurance provider

by IA is horrible on Mar 30, 2019
1 out of 5 stars

I have Industrial Alliance through my job, so I have no choice. I sent in a claim in February and still have not received my money. Just a heads up that for travel insurance, it is processed through a completely different company which is not advertised anywhere, everything was a hassle. You have to mail all documents into this place with no confirmation of receipt. 3 weeks it apparently took to receive. They wrote me a letter (in French, I am English speaking) to advise I was missing items even though the person on the phone said everything looked fine. I’ve resent items which they asked for, which seemed unnecessary (just seems like they’re stalling). No info on when to expect this to be finished. You CANNOT get through to customer service on the phone. You will be on hold for hours. You write a message on the mail option and it takes Weeks for a response. Unacceptable. If you have a choice, don’t use them. I think my org. may change as well.

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WORST experience ever!

by tozhan on Mar 15, 2019
1 out of 5 stars

I have a comprehensive benefit plan from my employer, the plan provider is Industrial Alliance (Short for IA thereafter). The customer service was the worst one I ever experienced! Every time I make a legitimate claim, the company will give me a hard time. They either hold for claim forever or do not respond at all! Their phone call is never able to get through. You have to send a message in your IA accounts and it takes weeks to get a response, AND a general response basically says NOTHING to answer your questions! DO NOT GO WITH THIS INSURANCE COMPANY!

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STAY AWAY FROM THIS INSURER

by kastewart on Nov 22, 2018
1 out of 5 stars

STAY AWAY!!! We have group insurance with IA. This is the worst insurance company yet in my almost 20 years with Lanark County. They will screw you at every opportunity. They will pull 100% valid claims at random for review and delay the payments to keep your money in their bank account. They will delay payment of valid dental claims that you have already received a pre-determination for coverage. You will need to set aside at least an hour if you try to call them. If their lines are busy, they will hang up on you. If you inquire about the length of time to pay a valid claim, they will only respond to your inquiry after the claim has been paid.

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Poor customer service

by Jessie Hopper on Jan 4, 2018
1 out of 5 stars

Industrial Alliance managed my pension and group life insurance for 15 years. When I changed employers, so did my group life insurance policy with IA. One day I received a bill for unpaid premiums and my file was being sent to collections. IA Customer Service would not close my file. Very unprofessional, unhelpful, high rates and bad customer service. I would not recommend this provider to friends or family. Beware!

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Refused wage replacement

by Mary Loetkeman on Feb 9, 2017
1 out of 5 stars

I had wage replacement insurance through work . I received a neck injury resulting in surgery and permanent nerve damage.
When I filed my claim , I was immediately denied .
The company I worked for wrote letters on my behalf. The girl who was in charge of my case was rude , told me to not call her back but to call another person , which I did but no response.
Five years later , still waiting.Have a lawyer but industrial is pushing it as long as it's possible. Have qualified and receive CPP . Others I have worked with have had problems as well . Would steer clear and go somewhere else if you have the option.

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