Group Benefits Reviews

Manulife Group Benefits Insurance Reviews

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(79 reviews)
Manulife
1.3 out of 5 stars:
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no stars if I could agents barely speak or french

by Louis on Jul 28, 2023
1 out of 5 stars

No stars if I could. Agents barely speak English or French and do not want to pay when they should pay simple claims.

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Manulife Group Benefits

by Heather Brighton on Jul 15, 2023
1 out of 5 stars

Worst decision ever, for my Employer to switch to Manulife. Every claim takes a week, then, usually, denied even though it's a medical expense from my health spending account. That's MY spending account, not Manulife funds. I call, then wait another week for payment. Happens every time. I can't even access the balance on the app or website...I have to call Customer Service about that too. Ridiculous service and I know other employees are having the same poor experience. Will not purchase any other, personal, insurance through this company and, definitely, not deposit any spending account funds here again.

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Consistently find loop-holes and added work to not pay out claims

by Ri on Dec 10, 2022
1 out of 5 stars

My group benefits plan has an allowance for health care and an allowance for a health care spending account. Once I started submitting claims where the balance of the 80/20 spend was covered by the health care spending account they then started charging the entire balance to the spending account rather than actually covering any of the expenses themselves. This is frustrating because the balance of this account, if not used is transferred to the following year. I consider this theft. They would find garbage excuses to not remit the funds, requesting documents never requested before such as doctor's notes for massage therapy or physiotherapy or the like, and not accepting claims because the receipt is "registered counselor" vs. "guidance counselor". Needless to say, I will be encouraging my HR department to reconsider the use of Manulife in the future, this is a part of my compensation package and I am thoroughly unsatisfied.

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A step above the competition

by EugeneP on Aug 22, 2022
5 out of 5 stars

I have been a Manulife client for the last 25 years and I am very happy with their service. Both my group retirement and group benefits are with Manulife, at one point I was also doing banking with them.
The benefits service is excellent - the online application is simple and straightforward, the refund is quick and without any hassle, and the response to queries is efficient.
About the group retirement - the online account management is also simple and easy, their website is very well built and answers to all customer needs. I am also a customer of another insurer, but their online services really terrible in comparison.

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Death benefits

by Hayl2128 on Jul 25, 2022
1 out of 5 stars

My mother had group insurance with Manulife with death benefits. She started off on temporary sick benefits and then placed on a long-term. Unfortunately, my mother ended up passing away and I as her beneficiary went to apply for the payout and they told me she incurred it while alive. How can someone use up their death benefits while still alive? They won’t give me any more information either as I’m not the policyholder! What does someone do in this case has anyone experienced something like this before?

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The Worst Insurance Company

by NoraF on Feb 18, 2022
1 out of 5 stars

I've had coverage through Manulife several times over the years through different companies I worked for as well as once for life insurance. Each time an employer had benefits through Manulife it was awful. They typically do not provide packages that offer eye care or things like a visit to the audiologist. The coverage is also often very low such as $200 coverage for glasses. Well, good glasses from an eye doctor have cost over $500 for the last ten years. Or $75 coverage for an eye exam. Well, eye exams now cost well over $100. We've had to call a few times about coverage and they always put you on hold for extended periods of time and then come back and let you know that there's nothing for your needs.
The life insurance experience was atrocious. The people on the phone couldn't understand English and one woman thought that I told her I had tumors! I don't. Then another person lied and said we would be 100% covered through them for death and disability. They sent a package that showed we were preapproved for 100% coverage. Then after we signed up with them they sent another package that showed the underwriters had refused us full coverage and we were paying full premiums for partial coverage. Our broker working with us was very upset. We ended up switching to another insurance company. However, Manulife continued to withdraw funds from our bank account for six months! When I figured out what was happening and called the woman on the other end refused to refund the funds claiming that it was our fault for not calling sooner. I assured her that we would be blocking them from taking any funds from our accounts in the future.
Both my husband and I currently have Manulife as our insurance provider and I hope to be filing a complaint with our Human Resources group about it shortly. They're awful and I really encourage anyone who has a choice to go elsewhere.

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Robbing innocent people

by LisaDaisy on Feb 14, 2022
1 out of 5 stars

I was off with Short Term Disability with Manulife. They kept harassing me to go back to work. My Doctors and professionals went forward for me to have a long-term disability. I was not ready to go back to work. I have had two appeals as they denied me. I had my doctor, Psychiatrist and a therapy counsellor write for me to be off on LTD. Manulife's in-house Psychiatrist denied me without ever calling and talking to me. They denied it and made it sound false to three very highly recommended professionals. So they are forcing me to go back to work as I ended up on social assistant. On top of everything, I was still paying them $100 a month as I was told I had to, to keep the appeals open. This was a lie. I talked to several lawyers and they said if I'm going to get better there is nothing he can do. To sue I have to be off the rest of my life or it's not worth my time. The lawyer also stated that he has about 300 cases like mine and he's just one lawyer. I would have been better by now if I didn't have to struggle to keep my home not be homeless and concentrate on me and my health issues. Manulife will never get a dime off me again. On top of everything else their customer service is the worst I've ever seen, they really do treat you like your a criminal. The phone system hangs up on you while waiting. Please be cautious dealing with this criminal company.

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Poor service

by Roger on Jan 14, 2022
1.5 out of 5 stars

Serious problems with Manulife. Repetitive website blackouts and no phone support. On hold for more than 3 hours to speak to a representative… I wonder how they can still be in business…

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Call center disaster

by Svetlana Mazurina on Jan 6, 2022
1 out of 5 stars

It is now 3 hours and 30 min I am waiting on the phone for the answer of the Manulife call service center. Unfortunately, I am going to give up and allow my claim to go unpaid. I am not sure if there is anyone working in their call service center at all. I still remember times (15 years ago) when it would take 5-10 min for Manulife to answer the phone. What happens to this company?

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Ineligible expenses

by Unhappycamper123 on Sep 29, 2021
1 out of 5 stars

I had a basic dental claim for cleaning and scaling and they found a way to mark some of the line items of the invoice as ineligible. I end up paying most of it out of pocket.
Absolute worst insurance I’ve ever had. My company cheaped out for sure.

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