Health insurance Reviews

Great-West Life Health Insurance Reviews

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(116 reviews)
Great-West Life
1.2 out of 5 stars:
Customer service:
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Underhanded, cheap

by Meredith. on Dec 15, 2020
1 out of 5 stars

Is this company using dental fee guides from the 80s?? It sure seems that way. I’m supposed to have 90% dental coverage, but when I actually go to the dentist it only works out to about 70% because great West Life uses their own fee guide. So they’ve decided that cleaning should cost a certain amount when in reality in 2020 it costs far more. It’s cheap, underhanded business practices. They are nowhere near the provincial feed guide estimated for dental services whether standard or extensive. And that’s only the basic procedures, if you need anything more than basic they only cover 50%. Or well, 50% of what they “think“ the procedure should cost. So you’re getting screwed and then screwed again. Trying to get through on the phone to ask them which fee guide they use is impossible, I just gave up after a 45-minute wait with no answer. If I could scrub the planet of slimy insurance companies and start it fresh with honest ones, I would.

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Costumer service

by Gita T on Apr 15, 2020
1 out of 5 stars

Their customer service is terrible. They don't answer your call and don't consider your claim!

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Incompetence everywhere

by iBarJar on Dec 18, 2019
1 out of 5 stars

This company only wants the premium. They do not want to do any service. They try their very best to frustrate customers. Calls take > 30 minutes to connect anyone. Emails take 4 days or more.

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The Worst

by rick on May 18, 2019
1 out of 5 stars

They have an answering machine phone system, very hard to get an agent on the phone. They rarely return phone calls. Rarely return emails. Very difficult to fax documents as their fax machine seems to usually not work and takes days to weeks to get a hold of an agent to confirm whether fax went through. Then it seems like they don't even read medical records sent to them. Got my claim and appeal both denied which took 5 months total. Denials didn't mention any medical information sent to them, doctor's diagnosis, or doctor finding I was not medically fit for work. You'll hear lots about being 60% able to work. It doesn't matter if you are vomiting, dizzy, or having other flu-like symptoms. Doesn't matter your doctor finds you unfit for work and in need of bed rest. The whole system is corrupt by design. Don't worry about your claim being paid out, it won't be.

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Stay away from this company

by Teephany on Feb 19, 2019
1 out of 5 stars

This is the worst company ever. They don't care about their customers at all. Only care about pocketing the cash every month.
No return of call. Will go to great lengths not to pay indemnity.

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Bad customer service!!!

by Bad service on Jan 14, 2019
1 out of 5 stars

Waiting on phone call more than 30 min and nobody answers, just the operator says: wait. I tried to call more than 3 times this morning. Even no star for this but no other option.

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Very very bad - Service

by Plan holder on Dec 14, 2018
1.5 out of 5 stars

Give me a break! They put you on hold for hours and hours...they dropped my call 3 times in 1 hour...was on the phone for several hours to get one claim question answered. They do not reply to emails. It's a gimmick!!!

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fraud

by Ben on Nov 29, 2018
1 out of 5 stars

If you have a choice, stay away from this company. They will do anything to not pay your claims. i.e. multiple short-term disability claims of my colleagues have been delayed in payment for months after their disability period. Cancer medication claims have been ignored over and over again. One of my colleague's husband passed away more than 6 months ago and there are still no payments. You can imagine the financial stress this creates. For myself, basically, every claim in the region of 100 $ + (over one hundred) is "randomly" selected for audit half the time then ignored after successful completion of the audit. The customer support line phone always has a busy tone. You simply cannot reach them. The online written requests get no answer. If you escalate to your company administrator, they will make statements that they tried to call you three times to clarify. They will state that you as a customer ignored them and therefore they do not pay. I can go on and on with these stories... Overall, this is a full-on fraud company.

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HORRIBLE

by Anonymous on Nov 20, 2018
1 out of 5 stars

This is my first time writing a review but I feel it is necessary because of the horrible customer service and awful benefits provided by GWL. They require paper copies submitted for any expense claim over $400 and even if you provide everything they ask for, they require to jump through even more hoops and waste your time driving around the city trying to get doctors' notes to substantiate your claim. The phone number they provide is ALWAYS busy, so you can never get ahold of them. Typical insurance company that tries to get away with not reimbursing you for the expenses that your insurance is supposed to cover. I have had benefits with 3 other insurance companies and this one is by far the worst.

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the worst insurance company

by Butter on Apr 12, 2018
1 out of 5 stars

Unfortunately, my husband has a group plan with this company. They provide the worst customer services, the hotline often gets disconnected. They refused claims even though we provided all the documentation they requested. I'm just hoping their company will choose another insurance company with better credibility, I can’t wait for this nightmare to end soon.

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