Health insurance Reviews

Industrial Alliance Health Insurance Reviews

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(20 reviews)
Industrial Alliance
1 out of 5 stars:
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WORST experience ever!

by tozhan on Mar 15, 2019
1 out of 5 stars

I have a comprehensive benefit plan from my employer, the plan provider is Industrial Alliance (Short for IA thereafter). The customer service was the worst one I ever experienced! Every time I make a legitimate claim, the company will give me a hard time. They either hold for claim forever or do not respond at all! Their phone call is never able to get through. You have to send a message in your IA accounts and it takes weeks to get a response, AND a general response basically says NOTHING to answer your questions! DO NOT GO WITH THIS INSURANCE COMPANY!

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STAY AWAY FROM THIS INSURER

by kastewart on Nov 22, 2018
1 out of 5 stars

STAY AWAY!!! We have group insurance with IA. This is the worst insurance company yet in my almost 20 years with Lanark County. They will screw you at every opportunity. They will pull 100% valid claims at random for review and delay the payments to keep your money in their bank account. They will delay payment of valid dental claims that you have already received a pre-determination for coverage. You will need to set aside at least an hour if you try to call them. If their lines are busy, they will hang up on you. If you inquire about the length of time to pay a valid claim, they will only respond to your inquiry after the claim has been paid.

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