Manulife Health Insurance Reviews

They continually request additional paperwork. I spoke with a customer service agent on the phone and she walked me through the entire process. I had issues prior with not submitting enough documents, so I decided I would submit every single document and receipt associated with the claim and they still required more, specifically the name and address of my doctor, which would have been on the initial paperwork.

I called again today and was given a completely different method of filing claims, and told to disregard the previous information. This has happened with every single claim, I've never had this issue with other companies.

I fractured my ankle and went on short term disability for a month. After asking a simple question about whether or not I was entitled to physiotherapy recommended by the surgeon, under short term disability, the case manager avoided my question and went off topic, minimizing the severity of pain I was feeling. The case manager then deferred to the group benefits department. The group benefits department lied to me by omission. They said I wasn't covered for my physio past the $200 a year, but failed to mention I could carry over the amounts into my healthcare spending account the next year. I only found out this information from my employer. The case managers are not true managers in the sense of the word. They just parrot a script. I'd have a better time speaking with a chatbot. At least chatbots have an excuse for being soulless.

They have non-medical trained people asking medical questions and do not understand the answers they are given. They miscategorize autoimmune diseases and think type 1 and type 2 diabetes are the same. I cannot trust their reps to make properly informed decisions and will be switching companies as soon as I can.

I am under my husband's benefit plan and we have had non stop issues dealing with them. Every time I call them to ask them questions or try to get answers they have said your husband needs to call and we will discuss with him the plan. Even to change a password they said that I need my husband to call.

Also, they originally said that our plan started on the 10th so I went in to get my eyes checked. When I went to pay it was denied from Manulife. My husband called and they said the plan didn't start till the 20th!! What??? We were told that it started the 10th. All the guy said on the other line was "I apologize." He didn't do anything about it!!

Every time I call the customer service centre, they seem to be doing all they can to get me off the phone quickly, it is more important than actually solving my issue. I just read a review written by someone who used to work for Manulife stating they promote people simply by looking at the stats of who has the lowest average call time per call which explains why they try so hard to get me off the phone quick as possible. 3 times now I have called for clarification/help filling out a form and before I am even finished asking my questions they say, "thanks for calling Manulife have a good day" - annoying and terrible customer service.

Our daughter has a heart murmur for which she has never received any treatment or medical intervention. Manulife has only recently allowed our her two siblings to be covered on our group insurance plan, after a full year of waiting. We have had to jump through all sorts of hoops and still our daughter, who doesn't even have to take antibiotics when she visits the dentist, is not a recipient of our family's benefits.

When I do contact Manulife they try to imply that they have no record of my husband's policy, because they never include his certificate number on any correspondence that we've received. I'm curious as to how they suppose that I'm receiving correspondence from them, because they certainly seem to have at least our address! I am very unimpressed with this company and their lack of desire to help.

He/she put me on hold for about 15 minutes and when they came to say they couldn't help me, the customer service representative, (admittedly I was angry by this point), pretended that he/she couldn't hear me. I demanded their name, and they simply continued to pretend that they couldn't hear me. I demanded to speak to a manager, and they continued the game of not being able to hear me....even fading their voice so that maybe I might think that the connection was fading out. I hung up and phoned back and guess what? The customer service rep that I got this time, could hear me just fine! And she was able to help me, quickly, I might add!

I get it, it's not fun to deal with an angry and frustrated customer and I was hopping mad, but just pass me off to management rather than implying that I don't know what I'm talking about or playing games with me!

Sadly the experiences that I've had when I've had to contact Manulife have more closely resembled my encounter with the fading out customer service rep rather than the lady who I later spoke with.

I just want our daughter, who is eight and as healthy as a horse to be taken care of! It's been over a year of waiting!