Manulife Health Insurance Reviews

Our daughter has a heart murmur for which she has never received any treatment or medical intervention. Manulife has only recently allowed our her two siblings to be covered on our group insurance plan, after a full year of waiting. We have had to jump through all sorts of hoops and still our daughter, who doesn't even have to take antibiotics when she visits the dentist, is not a recipient of our family's benefits.

When I do contact Manulife they try to imply that they have no record of my husband's policy, because they never include his certificate number on any correspondence that we've received. I'm curious as to how they suppose that I'm receiving correspondence from them, because they certainly seem to have at least our address! I am very unimpressed with this company and their lack of desire to help.

He/she put me on hold for about 15 minutes and when they came to say they couldn't help me, the customer service representative, (admittedly I was angry by this point), pretended that he/she couldn't hear me. I demanded their name, and they simply continued to pretend that they couldn't hear me. I demanded to speak to a manager, and they continued the game of not being able to hear me....even fading their voice so that maybe I might think that the connection was fading out. I hung up and phoned back and guess what? The customer service rep that I got this time, could hear me just fine! And she was able to help me, quickly, I might add!

I get it, it's not fun to deal with an angry and frustrated customer and I was hopping mad, but just pass me off to management rather than implying that I don't know what I'm talking about or playing games with me!

Sadly the experiences that I've had when I've had to contact Manulife have more closely resembled my encounter with the fading out customer service rep rather than the lady who I later spoke with.

I just want our daughter, who is eight and as healthy as a horse to be taken care of! It's been over a year of waiting!

Put in a claim for the first time. Despite the 80% co-insurance, I was only given 50% of what was paid due to a "reasonable and customary charge" caveat that was not disclosed in the manual or online. I was basically told that it was my fault for not knowing. When the manual you've been given and the information on their website co-incides, how is one to know that there are other limitations that we should be aware of??? First few times I called, i kept on being connected to some call centre in the Philippines whereby it sounds like they read off some script. They don't listen to you, they just talk like robots. Finally was transferred to a supervisor in Ontario and same thing. They don't care about their customers whatsoever. Hate dealing with this company!!!!!

I am under my husband's benefit plan and we have had non stop issues dealing with them. Every time I call them to ask them questions or try to get answers they have said your husband needs to call and we will discuss with him the plan. Even to change a password they said that I need my husband to call.

Also, they originally said that our plan started on the 10th so I went in to get my eyes checked. When I went to pay it was denied from Manulife. My husband called and they said the plan didn't start till the 20th!! What??? We were told that it started the 10th. All the guy said on the other line was "I apologize." He didn't do anything about it!!

very unprofessional customers service, the online claim department is just garbage, no manager, no one is in charge and they just pass wrong report, avoid this garbage insurance .

I wished there was negative rate to give them negative rate

Every time I call the customer service centre, they seem to be doing all they can to get me off the phone quickly, it is more important than actually solving my issue. I just read a review written by someone who used to work for Manulife stating they promote people simply by looking at the stats of who has the lowest average call time per call which explains why they try so hard to get me off the phone quick as possible. 3 times now I have called for clarification/help filling out a form and before I am even finished asking my questions they say, "thanks for calling Manulife have a good day" - annoying and terrible customer service.

I can't even log in to their site. After days of trying to just register and calling them multiple times being told to try different browsers. I'm on day 3 of just trying to submit my physio claim. Asked if I could do it over the phone. They gave me the wrong email address after she confirmed each letter I read back to her. The second guy told me a letter was wrong and then I got disconnected. The second email was also wrong. A third party told me the first email was right but I didn't put the needed code which was not given to me by the first 2 people. And the Web site still is not working. I'm wondering how these con artists are not in jail and I'm stuck paying 400 bucks a month for physio and I have no way of submitting my claim. Having to suffer with my illness is hard enough, now I need to worry about how I can pay for my mortgage this month. They should be ashamed of themselves.

My online account is often inaccessible.
Not all claims are accepted online and don't expect to see an error or alert message on the screen. Just a regular text saying that your claim was no submitted which is wery easy to skip and if you don't pay attention you may wait few weeks until you realize that something is wrong.
If client service call you back to follow up on your issues then you are a very lucky person.
They will play dumb: won't see some details in invoices and will ask you to call them back when you have additional: diagnosis/procedures names or codes/doctor graduation etc. You call and they will say that the information they requested cannot be accepted by phone and will ask you to send it by... Fax! (fax in 2017 ?!?!) After they make you a favor and agree to accept scanned documents by e-mail you better make sure the attached files are in pdf. Even the way you attach the files is important. Drag and drop in gmail didn't work for me, they couldn't see the attachment - use "Attach files" button. And don't be surprised if at the end they will tell you the service is not covered.

We have been with this terrible not-Coverme me program and I can tell you it is horrible. They are super bureaucratic, even my cat's health insurance is much easier and convenient to deal with. You have to fill endless papers and once in a while they change their mind and something that was covered for years suddenly they will make stupid excuses and don't cover anymore (it happened with my daughter psychologist). You have to call and talk to different people and all of them will give you different answers on the same topics, they know nothing. They raise the quote once in a while, the doctors increase their fees and Manulife has the same shitty coverage. Don't believe what the commercials say and look for a serious insurance company.

For many years, when I needed to call customer support, I had to wait half an hour, at least, and sometimes not get an answer at all. At every medical facility I have been in, staff members complain that Manulife is the worst they have to deal with.

Their customer manager sent me information and dates clearly not the same as with their official terms and policies. When questioned their practices, they ignored your questions, and the best part is their official complaint page returns a page not found error when submitting and no one at their complaint department to pick up the phone calls!