Manulife Health Insurance Reviews

They don’t deserve any stars! I’ve submitted my claim 3 months ago and if I’m not the one who’s gonna call I will never hear back from them! And a while back I called them and told me that my claim was denied! What’s the sense of getting medical insurance then? Waste of money! Poor customer service! They told me that they’ll transfer me to another department but ended up - they hanged up on me. I don’t recommend this insurance company! PLEASE LOOK FOR A BETTER ONE! The one who’s worth your money.

On hold for hours at a time with no response.
Rejection of claims with no reason provided from a no-reply email.
The worst provider of company benefits on the market.
Shocking how they get away with it.
Upsetting to have to deal with this company

The plans are sort of run of the mill compared to other companies.
My biggest beef is the absolute lack of customer service.
You can tell they're going out of their way to make connecting with an agent as inconvenient as possible, and when their online self serves options continuously change and get more complicated to navigate or even log in this becomes increasingly infuriating.
I realize if everyone used their health benefits to the full extent, the companies would be out of business but this is unacceptable.

Trying to get a claim through and have submitted numerous tickets to which they reply that I need to speak to an agent. I have tried over a dozen times to reach an agent and after going through the tree and being on hold for about 15 mins, the line cuts out. Still no response from online submissions. Brutal!

Waited almost an hour the first time... asked to have a supervisor call me back 11/2021.
Waited 41 min the next time no supervisor called me back from the first call. 12/15/21.
Called 1/21/22 Waited 1 hour 21 min. 57 secs. The call was disconnected! Called 01/31/22 all lines at capacity...disconnected. Won't respond to emails on the website... Why bother having that option. Manulife is a disgrace.

I had my medical documents sent to someone else. Violated my privacy. Was told "sorry. This doesn't happen often".
So basically it has happened more than once. An easy way for someone to steal your identity.
I also have anxiety issues had to take some time off. Even with Doctors notes turned me down for coverage.

I have been trying to get a hold of someone for 2-3 weeks and no one seems to work there. Their phone lines are always at capacity and when you email them they email you back instructing you to call them. A full circle of failure.
I don't know who is managing this aspect of their business but they really need to replace him or her. I would give them 0 stars if I could have. THEY ARE THE WORST!

Unbelievably frustrating. I called them 4 times in the past couple of weeks - over 2 hours of wait each time followed by giving up waiting.
Submitted multiple requests online and all I get an email saying that I should call in.
Ridiculous. Horrible customer service. I would change the provider in a heartbeat if it wasn't tied to my work benefits package.

VERY POOR SERVICE! They're not answering phone calls. You will be put to hold for almost 3 hours and in end you will be hanged.

I waited for 2.5 hours for someone to answer the call and finally gave up. Was able to get a hold of someone a month ago when I called but that took 40 minutes and they were extremely unhelpful. They just repeated talking points without answering a single question. On top of all that they refuse to direct bill paramedical services (e.g. physiotherapy) even though they claim to do direct billing when you call them. Submitted claims sit unchecked for weeks and there's no way to get in contact with them without waiting for hours on the phone. I'm embarrassed to be a customer.