Sun Life Health Insurance Reviews

Where does one begin? Their customer service is completely unorganized and unprofessional. Oh, and they are total crooks. I was informed by an agent something (big) was covered and when I tried to submit it was denied and three months later they have not addressed my questions. And their technology is seriously lacking and behind other providers. I’ve used other providers and while they are all the same to an extent, none are as grimy as these guys.

So, I decided to apply for Sun Life since my employer had it before with us and since we got laid off I thought it would be a nice thing to continue... But I was wrong I wish I could give them negative stars! Not only did it take 2 months and they promised me several times I could continue it with my plan. Once all the paperwork was signed they took back almost everything they previous said over about 15-hours of phone time in 2 months just so that after I sign the last page they can tell me - "oh, no, you can't continue your previous plan and now you have to wait 4 months before we give you benefits... So, yes, you can say Sun Life doesn't care about anything besides their income!

Encore difficile de faire quelque chose qui devrait être super facile. La lois pour les médicaments est facile; tu est assure avec le prive ( et c est complique pour toi ) ou avec le gouvernement et la pharmacie fait tout pour toi. En ce moment je dois passer des longues heures a gérer une simple réclamation qui avant de payer 2, 200$ par année d assurance me prenait 5 minutes en pharmacie.

Sunlife access my account without my authorization. This account is only for bills and I don't have an active account with Sunlife. After literally faxing 100 times without the fax going through, I was told best to send the proof through email. Had to call and be adamant that my complaint be look into. Received this email as a response. Hello, Thank you for your email. I was sorry to learn the payment was taken from your bank account in error and returned. This should not have happened. I have refunded the bank charge you incurred for $48.00. You should see this in your account within 2-5 business days. You will not see this payment taken from your account again. Please let me know if you have any questions. I ask for an explanation of how they got access to my account and how this happens, no response.

Sun Life never meets their service standards. If they agree to respond within 10 days, you still have to call and ask for them to put a rush on your file on the 10th day or else it could take much longer. Also, their customer service is very rude and slow. They consistently tell me that I have not submitted items that I have submitted only to realize that I have submitted it and they don’t even apologize after. Sun Life also created two profiles for me when I started my policy with them and have not been able to consolidate it months later resulting in an IT nightmare when I call every single time. AVOID THIS COMPANY. It’s not worth your time.

They refused flat out to reimburse my claim without any reason. So I contacted their service department, who claimed that they needed "extra supporting documents", which was never mentioned during the claim process. Then when I pressed further she said that, oh we've had issues with this therapist in the past. For the record, I've had friends who went to the same therapist a few days prior and they never had issue with their insurance providers (one was using Blue Cross, another was with Great-West Life). And even after I submitted the documents they asked for, they still refused to reimburse me.

Got stuck with 300 dollar bills because of a hidden and vague disclaimer which apparently did not cover the procedure. Very sneaky.

Email or by phone they really don't help. On the phone, they're in a rush to get rid of you and email they don't respond to any of the questions you ask. Ended up having to ultimately take my own time off, I hope I never have to deal with them again.

Had an agent who came online and she started speaking to me as if to say I did not speak English. I asked to speak to her supervisor to which she said sure and then put me on hold for 15 minutes, and then hung up on me.

It is the worst insurance company ever. I had to send them twice the copy of the receipt because they lost it. And still, I did not get the money I claimed back. Stay away from them.