Dominion Insurance Auto Insurance Reviews

I had the wrong banking information on file and missed a payment, so they cancelled me. Also making my premium go way up and my vehicle was disabled until I found another company. I would STRONGLY recommend going anywhere else unless you want to waste a ton of time and money on this company.

The original quote was 96/month for two vehicles... After providing ALL required information they called and said 178. I was fine with that. Then I received another call quoting me 251 a month.... Then I was wondering "what the hell". Every call they seemed to make up reasons why the rates were increasing. Anyway, I agreed to the 251 a month. An hour later they called with another fictional claim about my driving history that had me confused even more... When I asked what this other driving infraction was they would not respond and then said - "We are sorry we cannot insure you..."
Waste of time and effort to get a simple answer to get insurance when all relevant info was provided in the "online quote process".... Quote of 96 a month!

Got a low quote from what I thought was surex.
Never got sent documents after asking twice. Paid a bunch of extra money the first month. After about 6 month's of paying the same payments, I was getting charged an extra $60 a month time and time again. What kind of BS is that? All this extra money coming out randomly for the last 7 months with no explanation and still no documents. This place is a joke and I see why the rating is God awful. Will be canceling immediately. I do not recommend this company what so ever. Sad times getting robbed during covid.

Very affordable insurance prices, but if you, actually, need to deal with the insurance company, expect a call back in 4 months. Also, you need to keep calling for updates. When you do finally get a hold of someone, keep in mind that they sound like they don't want to talk, they have better things to do. If you want to feel worried if they're going to fight for you, and if you have the patience to wait for a call back in a few months, then you shouldn't have any issues here at all.

Recently, I switched to Travelers (Dominion) because I got a call from a guy who works at Surex which is a broker company stating that he can get me a good quote for auto insurance for two cars I own and he lied saying that but that is only possible if I buy tenant insurance as well. While buying the insurance plan I asked him that I’m planning to sell one of my cars in the middle of the one-year insurance term so will the discount still continue and he said yes. Now I got rid one of the vehicles and they just removed $20 from my monthly bill cycle and when I tried cancelling the insurance he told me about the cancellation fee which he never mentioned about it until I decide to cancel what a ripoff! Worst experience ever, I would suggest not to deal with Travelers (Dominion)

Exactly like Alex explained on Jan 2018 in one of the comments below. My agent never returned phone calls and was extremely absent-minded in a lot of the claim details. It was so bad that I asked to speak to his manager, who claimed everything done by him was normal. The estimator was also absent-minded when verifying my car. He knew I had a current model GTI and when meeting me in my parking area he proceeded to check out my neighbours Hyundai SUV. One of my good friends is a damn good car painter. He told me the proper repair to the door was to replace it since there was a crease in the door that would make any repair look like crap. What did the estimator want to do? He wanted to "pull and paint" my dent from my door. When I raised concerns that it would look like crap AND it was also a current model year car; he tried to make me believe that replacement doors didn't exist. 1 phone call to my local dealership confirmed that a warehouse full of spare panels were available from Toronto. Estimated time to get to Ottawa was usually 1-3 business days. Why did he lie? To save money of course. They still wanted to go through with the cheap repair until I threatened to sue for breach of contract. They started to listen right away. Of course, they also tried to force me to some chop shop "preferred shop" of theirs too. There's no way in hell I would do that since they are again trying to save even more money and my friend is a damn good painter at his shop. I brought it there and the repair was fabulous. Unfortunately, my friend wanted additional time to work on the tint of the paint for a 100% match because they saved the time of replacing the door instead of the repair but the appraiser said no. Again reinforcing the cheapness of the company. My friend did an excellent job matching the factory paint without any blemishes. I don't see a difference. I am told it's about 95% accurate though. Still, I am happy. I tried to make a complaint on the estimator but they said they "found he was doing his job". As for agent and manager... Well, you can see why they still got jobs. Because they spend as less money as possible.