Car Insurance Reviews

SGI Auto Insurance Reviews

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(75 reviews)
SGI
1.7 out of 5 stars:
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Worst people do deal with ever!

by Evan S on Apr 18, 2024
1 out of 5 stars

I’ve had multiple encounters with SGI and three separate claims all of which I had a very bad experience, the first claim I received atrocious customer service and the claim took nearly 3 months to get resolved while I was without a vehicle and would not receive a rental, the second claim SGI refused to reimburse me for over $3,000 of recently done work on my now totaled vehicle, and the third was made by someone making a fraudulent claim that never occurred with my vehicle however SGI refuses to take into account any of my words and are charging me over $500 for an accident I was not even involved in. They refused to look at my undamaged vehicle and refused to give me any information about the accident or the other vehicle in the accident. Wanting to share my experience on another site, seeing as SGI makes no effort to improve their customer service.

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Kind and courteous claims process.

by DC Steeves on Jan 24, 2024
5 out of 5 stars

This company knows their business. I felt they were there every step of the way to guide me through the claims process. I never felt my concerns were deemed insignificant. They were efficient and never left me wondering where I stood. They were willing to accomodate my desire to patronize a business other than one they were accustomed to dealing with. I felt valued as a customer.

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Horrific experience. I was expecting objectivity and fairness, not the opposite.

by UnfortunateLuck on Jan 13, 2024
1.3 out of 5 stars

Someone hit me rushing a light. They were not paying attention and they went into my lane and hit me. After the accident, they admitted fault due to these reasons. Through the claim process that the business started, SGI instead sided with them and gave me full fault despite what occurred at the accident. When I inquired what I could have done to prevent the accident, they kept providing different answers that contradicted my personal written statement. Once this was found out, they changed their answer again. In short, do not trust SGI to go based on your written statement. If the other individual or company apart of the collision is well connected, that will be considered by SGI and their written statement will then be weighed more heavily than yours regardless of what occurred. Get a dashcam for your front and back of vehicle.

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Amazing experience

by Kendra Carlyle Auckland on Dec 15, 2023
5 out of 5 stars

I have had to make two sgi claims in my life thus far and I was dreading it as I had heard bad things however, both of my experiences were great! (minus the fact I had to make a claim of course) but both time the customer service was exceptional they made it as easy as possibly for me and were very quick, I unfortunately forget the name of the woman I dealt with last year on my first claim but they just made an awful experience so manageable and gave me an unexpected positive experience with SGI. Thank you to the main people who helped me with my claims 😊

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You need to be lucky to be dealing with this company

by Sam Vaidya on Dec 5, 2022
1 out of 5 stars

I live in SK and have no option but to deal with them. I have two hit-and-run claims in progress and the company doesn't take it seriously. You pretty much have to pay a $700 deductible every time someone damages your car and even if you have an eye witness it takes them more than half a year to decide the fault.
I insure three vehicles with them and for the one and half months I was gone out of the country and unregistered my vehicles and stored them. SGI decided to hand out $100/registered vehicle if the vehicle was registered as of March 9th, 2022, without considering who has paid how much in premiums in all those years.

I even worked for them for three years, and worst management. They'll keep changing their policies like stupid.

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Re: payment demands

by Unhappy client on Oct 12, 2022
2.5 out of 5 stars

SGI insured my vehicle in October 2022 and I was able to opt for a three-payment system. When I looked closer at the payment dates, 40% was required up-front, with the full payments being made even before five months into the insurance policy (which lasts a year). This is my money, not theirs, and this type of behaviour on the part of insurance companies is not acceptable. Three equally spaced payments throughout the year would be fine; however, in this environment of high inflation, this is a money grab by the company.

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SGI Employee Phone Calls

by Jay on Jun 10, 2022
2 out of 5 stars

The customer service I have experienced while making this claim has been very cold and short. I understand if the employees don’t enjoy their job, but there needs to be a change in how these phone calls are conducted. For example, I was not greeted with a kind tone, and at the end of the conversation, I did not receive a goodbye. A simple hello how are you doing today, and goodbye and thank you would be so wonderful to hear as opposed to no farewell. This has been my experience with three employees on the phone, all of which they have called me.

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No Mistakes Allowed - Absolutely Ruthless Company

by Laurel on May 6, 2022
1 out of 5 stars

I’ve had my auto insurance with SGI for 3-4 years now, and I’ve paid my premiums monthly on time with no issues. My payment for last month, unfortunately, bounced so my broker reached out to me stating that SGI is now threatening to cancel my insurance unless I pay my FULL YEARS premium to them within two weeks. My monthly payment that bounced was $100 - now they’ve threatened that since one payment bounced, I owe them the rest of the entire years premiums of over $900 in two weeks or I’ll be cancelled. I have no problem paying what I owe for my monthly installments maybe even a fee is understandable but to demand almost $1,000 from a loyal customer for one meesly missed payment is horrendous. You got to have some type of understanding with your customers. That’s not a good way to do business at all. I work in the Commercial Insurance Industry and we allow people to make up their missed payments before taking action like this. Absolutely ridiculous.

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Very poor car insurance

by Hopefully on Mar 23, 2022
1 out of 5 stars

They don't work with you. My policy was renewed on March 24, 2022. They wanted me to pay for renewal. I did pay for a half before the due date and they call and it didn’t fit in the payment it has to be what they want. So, now I move on from SGI. I do not recommend this company!

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