Car Insurance Reviews

La Capitale Auto Insurance Reviews

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(28 reviews)
La Capitale
2 out of 5 stars:
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WORST INSURANCE EVER!

by M. Z on Mar 1, 2016
1 out of 5 stars

I called for a quote and I felt I got treated as a second-class citizen because I newly obtained my driver license. The woman who answered the phone had a cold attitude, you can tell she wants to hang up the phone if she is not obliged to finish the quote. They mock your credit rating and force you to make a one time payment of $1700/ year, while no other insurance company does so, La Personnelle, Wawanesa and many more are at least $400 cheaper than La Capitale. After firmly said I'm not interested and do not call back ever again, they have the cheek to call me back on Saturday to harass me. You get a garbage service for a quote, imagine how you will be treated when you ask for a claim.

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car theft claim

by xanu9911 on Jun 16, 2013
2 out of 5 stars

going on 7 mths and still no compensation for my wifes car thats value is 10000$. had a interview with a privite company for 4 hrs and i had to get my personal information ,like cell phone records, credit car , bank acounts, my self .got trieded like i had stollen the car .not very satisfied.

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N/A

by Anonymous on Apr 11, 2012
3 out of 5 stars

terribly slow. had to stay after them all the time

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Bad service

by Crystal Letourneau on Oct 26, 2021
1 out of 5 stars

Well, your sales representative said I would not get insured anywhere due to my other insurance company bowing out since they could not insure me in QC. I am happy I did not listen to him, another insurer has my business now and they were fantastic compared to the terrible company that I dealt with.

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Review topics

Bad Insurance Policy setting

by Anon50 on Jan 28, 2021
2.5 out of 5 stars

First of all, I couldn't get a quote for the reason that La Capital has a policy that a consumer cannot buy insurance if there are 2 claims or more in 3 years. This is a bad policy setting and I was affected by this because
1. Was involved in a no-fault accident (no fault from my side)
2. Was involved in a minor collision, it was deemed at 50-50 because my existing insurance didn't investigate that properly.

Even if I am held responsible for the second accident, the first one shouldn't have been included.

I know insurance companies are not Charity institutions or Not-for-profit Organizations. But they should account for some rationality while decision making, which I don't think LaCapital does today. Hope they change for better in the years to come.

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very satisfied

by Amanda T on Aug 4, 2020
5 out of 5 stars

I had car insurance with them for 4 years. Great customer service during my 2 claims. The people working there seem very nice. Very satisfied with this company.

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refuse insurance

by Cristian on Apr 21, 2020
1 out of 5 stars

I called La Capitale for a submission. I had 2 insurance claims for NON RESPONSIBLE small accidents in the last 5 years. They said they are not interested to send me a submission. I will never call back and I promise I will spread the story to the largest network I can reach.

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Unfair Service

by Monika on Dec 12, 2019
1 out of 5 stars

I had a vandalism claim in my file since 2016. Capital just opened the file and they couldn't cover it after 10 days they close the claim. This claim was counted as a claim from all other insurance and couldn't get other quotes. The other 3 claims weren't my fault 3 hit and run during the last 5 years. Even if it's not your fault you still be excluded from getting insurance. I don't recommend Le Capital.

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Car theft and damage

by Hamed on Sep 14, 2019
3.5 out of 5 stars

I had a damage hit and run last year and also my car was stolen 3 months ago. La Capital was excellent regarding covering the damage and replacing my car a 2017 Pilot. The problem is my rate has increased from 130 to 210$ this year, so I am looking for a new company.

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le service est puré

by Li on Aug 27, 2019
1 out of 5 stars

Une commis mangeait et baillait au téléphone, tellement non chalante, je suis surement terminer le contract avec cette compagnie là.

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