AMA Auto Insurance Reviews

The folks there at ama were nice at first, but once i was onboard the customer service went right out the window! Very long story short; they will do whatever it takes to shirk responsibility and avoid paying anything! My advise? Do not under any circumstances go with ama for anything!

Was t-boned, other driver took 100% fault. Originally the claim was going well until we rejected the low-ball offer for my written-off vehicle. My vehicle was in perfect condition except for the cracked windshield as per the adjuster. We told him we’d have to think about it as it seemed horribly low. He then proceeded to call me 6 times, text me, and email twice, all within two hours!! My husband then emailed him stating how unprofessional he was conducting himself and that we would be consulting with a lawyer. Upon doing that, we were advised to only communicate through email and take as long as we need. Months even. Almost 2 months later and lots of comparison vehicle we had to search online we got 50% more than the original offer. AMA is not here to help you or look out for you. They were awful. An accident that was NOT my fault and I was made to feel like I was being attacked by the insurance company who’s supposed to be on my side.

Underwriters were nice but salesmen usually aren't. When it came time for my claim, they told me what I thought should happen but the adjuster and appraisal changes their numbers 3-4 times to get out of a payout

Wouldn't even choose them if it was my last resort. Communication on their end was horrible, not friendly, not helpful. Would recommend ANY other insurance company

I have been a client with AMA for over a decade. This year I was thinking about working for Uber, so I called AMA to see what I would need to do if I were to work for them. They gave me information, great and I said I would call back if I decided to work for them. I failed my class 4 and opted not to work for Uber... several months later I get a call from some AMA guy asking me about what I use my car for, I advised him I used it to get to work and back and for personal. He asked me if I used it for business, I told him No, he told me that it was because I called inquiring about uber... and I let him know that I decided against it. About a couple weeks later I received mail, advising me that my Insurance will be cancelled and to seek insurance elsewhere. It was a good day.

AMA auto insurance is not competitive. No demerits, one 3yr old speeding ticket. 3-year customer. Their renewal quote $300 per month higher than others. Big new buildings to pay for and lots of dead weight in the offices.No wonder they were ripped off millions by an executive employee.Foxes guarding the hen house.

My mother had home and auto insurance with AMA. My mother passed away on May 18 and on June 2 I contacted AMA to cancel her policies. I was asked to submit her Funeral Directors Statement of Death which I did by email. In my email I formally requested cancellation of her policies and asked to be contacted if anything else was needed to complete my request. I received a confirmation email that they received my request and I heard nothing from anyone at AMA so I assumed everything was closed.

The following month I noticed that two withdrawals had been made from my mothers account. AMA had withdrawn payments from her account despite my request to cancel and submission of proof of her death. I called in and the agent I spoke with advised that yes they had received my documents and that their "legal department" was still processing my request. I asked the agent how they could take money from a client they knew was dead and she was quite rude in her reply that I just "be patient".

As of today's date they have withdrawn six payments from my mothers account, I have not heard back from AMA or their so-called legal department. They won't respond to my email and I keep being told that a supervisor will call me but nothing. I don't know what else to do and feel that they are actively and knowingly stealing from my late mother. The lack of compassion and responsibility to do the right thing is shocking from such a well known company.

They provide a quality cancer. The customer service audio is low quality, rude, and condescending.

I took quote from AMA and I was given 3750 for 2017 Acura MDX.I phoned Td insurance and State Farm insurance to compare the price. Td insurance gave me 1627 and state farm gave me 1521..but AMA insurance quote was 3700 which is even more than double.
Next day AMA email me and said they will give me 1000 discount.
Time waste to phone AMA..worst company I ever seen.

1. I was in an accident. Car slid into my lane on icy roads. AMA did nothing to hold the other party accountable and increased my rates by almost double as it was not my first claim.

2. My daughter's car was hit while parked. AMA still cannot determine fault of the accident. I have had to pay $500 deductible out of my pocket while they determine that a parked car is not at fault for an accident. I'm still waiting.

3. They increased my daughter's premium by 2 - did not send the information to the correct address which she has proof that they have (see #2 - that claim was made at the new address). AMA was behind in their renewals so they took the doubled payment at the end of December for November and then another double payment in the first week of January for December. That's 4x what my daughter was expecting to pay within 7 days. My daughter is on her 8th month of mat leave and not in a financial position to cover these kinds of unforeseen expenses. As a result, AMA is not charging her $40 for insufficient funds and her bank has charged her $50 for insufficient funds.

No one at AMA seems able to do anything. My daughter and I will both be leaving AMA and hope to save others from the frustration by warning you about the inept business practices for a service that you are legally obligated to obtain in order to drive your vehicle.

My rating would be no stars, but that is not an option which is the only reason that I have given them a one star rating.