Car Insurance Reviews

Security National Insurance (TD) Auto Insurance Reviews

This page has been viewed by: Please wait... consumers
(33 reviews)
Security National Insurance (TD)
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Customer Service?

by Meg on Mar 22, 2021
2 out of 5 stars

Does anyone at TD even look at their reviews? On hold for 2 hours and never did get through. I need to adjust my auto insurance and am unable to speak to an agent. Also, change the TERRIBLE "music" that you have on. No wonder everyone is agitated waiting and listening to that!

0 of 0 people found this review helpful. Did you?

YesNo
Review topics

Horrible service

by Rick_W on Dec 2, 2020
1 out of 5 stars

I need to make a change in my car insurance policy. I called TD Insurance twice. The first time I was on hold for a bit less than 2 hours. I hung up. The second time it was over 2 1/2 hours. Again I hung up. By calling the claims department and begging them to get someone in customer service to call me, I managed to get someone in customer service to contact me. He gave me his email co-ordinates. Over the last 3 days I have emailed him 3 times. TD has yet to respond. They really don't want my business. I have been a client of theirs for over 20 years.

0 of 0 people found this review helpful. Did you?

YesNo

Not at fault collision

by Ok on Nov 2, 2020
1 out of 5 stars

My brother was involved in a car collision, not at fault. The car was a write-off and they offered him a settlement for the car that is less than the market value. We tried to email them and call them multiple times. Just bounced from an adjuster to a supervisor to a manager it was ridiculous. Finally, I contacted my friend who is also a lawyer who helped my brother get the proper settlement for his car and also got a settlement for his collision injury. My suggestion is to get a lawyer if you get into a car collision.

0 of 0 people found this review helpful. Did you?

YesNo

Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Gone downhill fast

by Lulu on Oct 26, 2020
1 out of 5 stars

Reading the reviews I see many others share my recent bad experience. I have been a TD auto insurance customer for 15+ years with one major and one minor not-at-fault claims, both years ago and they were handled fairly and efficiently. Out of the blue, my premiums increased $600/year this spring. I called to confirm it was unrelated to our old claims. They said it was an across the board increase for everyone. So I switched to another company and saved $500. But TD would not acknowledge my cancellation notification and sent me registered mail to collect payment. I called their 1 800 number repeatedly but even after waiting over one hour several times, it wasn't answered. Makes one wonder how their service and value went from very good to horrible so quickly?

0 of 0 people found this review helpful. Did you?

YesNo

HOW COME they do insurance?

by Fed Up on Sep 24, 2020
1 out of 5 stars

The so-called adjuster has no voice mail... almost a week and no news about my car accident? HOW COME INSURANCE BUREAU of Canada allowing them to operate?

0 of 0 people found this review helpful. Did you?

YesNo

On Hold

by KC on Jul 25, 2020
1.5 out of 5 stars

First time contacting TD insurance I was put on hold for 5 hours. The second time I called I was on hold for 3 hours and they came on with a recorded message that they were busy and call ended... Customer service with TD is the worst in the business...

0 of 0 people found this review helpful. Did you?

YesNo
Review topics
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.

Awful customer service

by April on Mar 7, 2020
1 out of 5 stars

Recently I was in an accident and it took TD 5 days to get in touch with me! So I could not even get a rental. The advisor was untraceable as was his supervisor (I left over 20 messages). Then he wanted me to return rental before the settlement was even reached for my car. Rude advisor!!! Then he freaked out because I contacted his supervisor directly. Rates are great but that’s all that this company has going for them. I still have an open claim with them now and it has been 2 weeks since my injury adjuster has responded to my calls or emails. Very stressful to say the least as 6 weeks after my collision I still have not received any wage loss compensation.

1 of 1 people found this review helpful. Did you?

YesNo

Liars to save money.

by Timothy B on Sep 2, 2019
1 out of 5 stars

My wife had to deal with this company because of a car accident right after she got fired because they told her company she settled and that's what they were waiting for. Also told us that the MSP BC medical would cover the cost of the pain clinic, well that's true if your 30+ because they won't give anyone else young the corazon shots as they wreck your bones. And she lost $3500 depreciation value of her car and they said that's not their problem, oh really how the driver that hit us was insured through you. If you ever have experience with a claim with these people don't settle with what they offer you they are just lucky I don't have money for a lawyer to sue for misleading also reveals personal info. This company is terrible and I hope I never have to deal with them again and I hope nobody else does either.

1 of 1 people found this review helpful. Did you?

YesNo
Review topics

Claims Processing

by jumrati on Jul 24, 2019
2 out of 5 stars

Poor customer service by claims advisor. Failure to respond to communication both email and phone

0 of 0 people found this review helpful. Did you?

YesNo
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

worst insurance company ever

by angry on Jun 17, 2019
1 out of 5 stars

I'm trying to replace my policy with my new vehicle, I've been trying for 4 days the reception puts me through to the department who keeps putting me on hold I'm picking up the car today and still can't get through. I am cancelling policy this is insane worst ever!

0 of 0 people found this review helpful. Did you?

YesNo
Review topics