Suspended my card for no reason
by Debra on May 26, 2024
1 out of 5 stars
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Worst card ever for everything! I have good credit and I had the card for 6 years with not a single missed or late payment, and I couldn’t get a limit increase from my $500 starting limit.
Customer service is awful too.
Although this company has an agreement with Shoppers Drug Mart and people are generally happy since they are getting points, any time there is a fraudelence in your account, the support is bare minimum.
I had a fraudulent charge on my account from a photo shop in NY where I haven't been since more than 15 years. When I complained to PC, they first refunded that amount, but then called me back when I was away for 3 weeks on vacation and then added that amount. Since then, this issue was not resolved. If I had these issues with another credit card company, like major banks, they would have been resolved long time ago. Finally, I took my complaint to the Ombudsman and waiting to hear a favorable solution.
I DO NOT RECOMMEND THIS CREDIT CARD TO ANYONE. ALL OTHER VISA CARDS OFFER POINTS OR REBATES. DON'T LEARN THE HARD WAY LIKE I DID!
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
They lowered my credit limit twice in the last 3 months yet I never missed a payment.
Their customer service is disgusting.
Do not bother with this card or any PC products for that matter.
J`ai une limite de crédit de 1500$ depuis 2 ans, je monte souvent ma carte a 1000 car je met pas mal tout sur cela pour avoir les point pc sans jamais passer un paiement
et je fais mon paiement de 1015$ et bang il me baisse ma limite de credit a 1000 sans avertissement aucun appel ordinaire je vais changer de carte pas fiable et très dur a rejoindre avec mon nom utilisateur ils seront je suis qui?
The worst customer service I've ever experienced. I disputed a charge and submitted all supporting documentation - instead of a credit back to my card they processed a debit. So now I've paid for this twice and nobody seems to be able to reverse this.
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
I’ve had the most horrendous experience with PC financial credit cards. I’ve had the card for a few years and only wanted it for the points. The credit card gets you nowhere further with points although they promise the world.
Terrible experience #1:
Auto-payments from my primary account (different financial institution) had expired without me realizing it which meant I had missed 2 payments with my PC cc. Not one phone call, email, notification from PC Financial. I had randomly logged into credit karma and found out that I had missed the payments. That day, I had got a call from a third party to say that my account was going to collections. Not from PC financial. With no communication, they sent my account to collections. I have never missed a payment once prior to this.
Terrible Experience #2:
Once again, I signed into credit karma to see that my PC CC was under closed accounts. Upon spending 30 minutes waiting to speak with someone, apparently there was a request to close my account through a request to speak to a representative online. Never got a call. Never got a confirmation that my account had apparently been closed. Nothing. As I write this, I’m trying to put an offer in on a house and find out a huge amount of my credit amount had randomly been cancelled which can seriously mess with my pre-approval.
Just avoid this financial agency at all costs. It’s a true customer service nightmare.
More a headache the longer I have it. Every time I get an non native English speaker they tell me the charge is not fraudulent and send me to the dispute department. I did NOT make the charge! That is Fraud. After 8 phones calls I finally got an native English speaker in Disputes who fixed my problem, re issued me a new card and sent it back to fraud all done for them! and I got my $$ refunded
I have a dispute issue and same thing with non native speakers, they can NOT communicate, do not listen to what you say and do not do what they say. They claim my dispute is being cancelled due to inability to contact the seller, which is my problem. And told me they cant help me, do it yourself. Its obviously some kind of scam, as the minute I applied for a refund the agent when awol as well as my Credit Card company, whom is supposed to help me!
Terrible service!
I have no idea what I have done to this company. I have held this card for 1 year. I have paid more than the minimum payment on a $3000.00 limit card. Normally I pay $400 a month to the card. I have never missed a payment and never late. I paid off the card last week and this week I got a message - We make every effort to ensure that your President's Choice Financial® Mastercard® meets your needs. Due to your recent account history, we have decided that a lower credit limit would better suit your requirements at this time. Your credit limit has been lowered, effective immediately.
Your new credit limit is now $1,000.00
I don’t understand what I did?! I see others have expressed their frustration and disappointment about this card. I will be cancelling this card. $3000 was too low much less now $1000. I make $140,000 a year. I’m better off without a card like this.
Don’t even waste your time getting this card! It is a complete joke. Do not use this card before this company embarrasses you!
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
Worst customer service, cannot get a phone call answered for hours! New card mailed and never received.
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I have had my PC financial card for almost 3 years, NEVER missed a payment, perfect credit history, $2500 limit from the start.
PC called to offer me the PC insiders Elite card with annual fee of $120. I agreed to it
They did not ask to do a credit inquiry but the next thing i know i get a call telling me i was over the limit (due to their annual fee) and that they have suspended my card??
When i inquired as to why, they said there was something on my credit file that disqualifies me from the upgraded card and upon having a discussion with them they informed me that i would now need to pay the card out in full and they would have to prequalify me for a new card.
(I had a situation with telus that i was dealing with, unaware that they put me in collection)
* This had nothing to do with PC financial
* I wasn't asked to do a credit check for the upgraded card
* I have never missed a payment on my PC card
* I was put over the limit with their annual fee
This company is very sneaky and do a lot of things under the radar, i would NEVER recommend them.