Dominion Insurance Auto Insurance Reviews

Hello, I wish I checked the reviews before accepting their policy. I don't know how to get out of it, no one answers the phone. God help me.

I got auto insurance from them 81 days ago, they still haven't sent me the pink slip. I have received 4 mails from them containing the payment options, so problem is not having wrong address on their system. The temporary card that they send via email is valid for 1 month, and basically, I've been driving my car illegally since that 1 month is passed. I've called them a few times, every time they say "we'll send it again". Still nothing. I asked them to send it with a tracking number. They said they don't have that option. I'm gonna call them one more time and if they don't send it via Express Post, I'll cancel my insurance.

Word of caution for others to NEVER give TRAVELERS/THE DOMINION your auto insurance business as profits are all that matter to them. I am going to hit up some online forums with details on my dealings with them to protect other people from landing in their claws! Going to head to the newspapers/news stations soon too... this is more than just about me now... it’s wrong and has to stop, they screw hard working injured people around to keep profits up. They should be doing the right thing and paying for an insured to get better. When it comes to insurance fraud they need to look in the mirror - they are the ones doing most of the fraud out there. If they are your insurer I urge you to change now - if not wait until you are in my shoes one day, when you have had an accident that wasn’t your fault and have continued injuries, and all they do is deny everything and send you to 12 assessments in 16 months. I am out over 10,000 likely so far... all because I was hurt in a 4 car accident - hurt from someone that rear-ended me. They don’t want to pay for the required therapies and devices for my recovery. They don’t care what helps you - but they love to instead spend their money on assessments - it’s truly games, games and more games. Our government needs to property control this industry - make them accountable for the item they sell - “a promise to protect you when you need them”.

Dealt with a guy named Corbin T. I literally had to go to the Oakville office to talk with him cause he would not return calls or emails. When I got there and gave him the policy number he didn't even know who I was or anything about the claim. It took 3 months to get anything settled. I called his boss to complain, (ROB). This guy tried to make it sound like I was out for Corbin and neglected the fact that his co-worker has no idea what's going on. After I spoke with Rob I finally got my first call from Corbin, who gave me no information or assurance anything was going to happen. The company is a joke and I wouldn't recommend them insuring anything at all.

I had someone rear end me back on Oct 27 and called up the insurance company the very same day to report the claim (travelers Canada, Oakville Office). A day later I got a call from the adjuster (Jason) who went through the details of the claim with me and recommended that I use a body shop associated with the company. I also had the option of going to a body shop of my choice but I was told that there will not be any guarantee of the work if I did. So I decided to go with Carstar. That was my first mistake. The employee at Carstar did not know what I was there for inspite of the adjuster sending him the file. I waited for a half hour even after having an appointment. I went over the damages to the car and he seemed completely disinterested without making any notes. I told him the "check engine light" was on after the accident and, did not want the car to stall for any reason while I am driving and (the car is almost 15 year old) so there may be some hidden damages which he acknowledged but let me drive out of the lot saying the car was safe to drive.
There was no followup from the adjuster for over a week. I was driving the car that in my opinion was unsafe. I left messages and no response. Once my broker got involved I got a email from Jason saying that he was following up with the body shop and hadn't hear back from them. This is over a week later. The broker sent him an email requesting that I get a rental because the car was clearly unsafe to drive which was only approved after almost 10 days. I get another call from the body shop (Carstar) asking me to come back at the end of Nov because they could provide insurance with a complete estimate. Very unprofessional and still no update from the adjuster.
I had to get the manager involved (Robert) who told me that I could take the car to a body shop of my choice. I refused to go back to Carstar because of their incompetence. I told the manager that the adjuster assigned to the case was clearly not responding to my emails or calls and his response was that he was working on it. Long story short, its been over 5 weeks and still haven't had this claim settled. I will go out of my way to tell each person I know and others to avoid Travelers insurance and Carstar.

I had insurance through dominion, I missed a payment called my broker and let him know he said they would take it the following month they never did though so I was under the impression it was cancelled. Appently I was wrong they never tried again 3 months later my insurance would've ended. So what did they do, they renewed my insurance for a another year without me knowing them at the end of that cancelled it for non payment and sent it to collections 7 months later for over a years worth of insurance when they stopped taking the money out after I missed 1 payment. This place will screw you over and financially screw you as well. I will never deal with dominion ever again this place is a joke when I talked to them about it they said it going to stand and I will have to fight with collections about it so I guess the courts will deal with this one.

I was rear ended in an accident this past December. As of this month I have lost my house and missed time from work, suffered injuries in a not at fault accident and insurance has told me that I am getting zero. Actually, that's not correct, I was sent FOUR DOLLARS. I am seriously struggling and all my adjustor can say is "what do you want me to say?" How about instead of refusing everything, how about be glad that I am not asking for two months of wages in full, I am asking for the time I missed (I was told not to work but I can't afford not to) which is far less than the whole amount that they would be responsible for. Nope. I get a big fat four dollars. I've had to expedite my claim to have it re assessed by the adjustors direct supervisor and I have had to make a complaint with the company ombudsman and soon the government ombudsman. I have had to get a lawyer as well. Just stay away from this company. Even if you're on your way to work and get rear ended, they won't give you a penny.
Oh and I was sent someone elses confidential medical records and claims forms in the mail as well.

Please contact me and i will explain how they steal my money- contract was 248 $ per month, since I am new to Canada.. But agent was charging me 337$. I have video where Rami from Edmonton admitted that they did wrong in Toronto and took more money that they could, but there is no Mercy and I dont know whom to sue in court, They took my money from my account even though I have all emails with my price per month and all answers fro Rami B. and Hadeel C.
That proves all what i am saying now. They are thiefs and cheaters.
Don't go to Dominion because they will crook you too.
Dominion cheaters - Karma never sleeps. Branislav G.

A lady cut me off in a parking lot. She did not wait for me to get out of my spot and tried to rush into a parking spot. It was 8:50am and she started work at 9:00am. She still had to drop off her son at the daycare. My broker thinks it was a 50:50 accident which I will accept. However, the adjuster Keisha A. said the fault was mine 100% even though the other driver admitted to being late for work. Keisha A. is unethical and dishonest. Do not trust this company, they make sure to get your money to justify their pitiful job. What a demon filled women!!!