Chieftain Insurance Auto Insurance Reviews

Chieftain Insurance (Travellers Canada) is absolutely horrifying & terrible. Consumer BEWARE. They cancelled our insurance without even informing us, no letter or anything. Just a refund to our credit card. They should have sent out a cheque with a registered letter to make sure we receive & acknowledge it.

We were contacted by them in July 2021 saying that they did not receive a payment (this was automatically done through our credit card) & if we do not pay $769. by Aug 29th, they would cancel our insurance. As soon as we received the letter, we called & made a payment on August 9th, 2021 & got an authorization code (00573E - paid Aug 9, 2021 @ 12 pm). After a month or two we got a refund for $671 sent directly to the credit card, since there was no letter accompanying it we naturally assumed that it was a covid refund since we weren't driving as much.

Three times I have waited in line to speak to someone for 35 min... Worst Customer Service ever...
Thank God I am cancelling...
Stay clear of these Guys...

I found that is difficult to reach any representative via phone, if you leave a message and ask them to call back, they will never call you. It is difficult to make any change since you can't reach them easily. Don't think about email because they want to reply to you most of the time. I didn't have a claim with Chieftain, but I believe that will not be a good experience.

What an amazing insurance company it is! My husband had first time accident since it was unprotected left turn, came to his full-fault. At first, everything was smooth, the car was sent to Garage, got a rental car which we even returned during Christmas break. After the new year, my husband called Chieftain about the first-time forgiveness policy. The person on the phone responded to talk to the broker. We wouldn't say it was a quite respectful response. And then, here letter came to cancel our policy without explaining any reason. Now we need to go through the painful process of finding new insurance company.

Agree with all the reviews I read here and yes it's all true, this company always start with you with a low rate, in fact, it's a very low rate that nobody can compete against but because they work on a monthly basis not yearly they can and they do increase the rate all the time. I have been with them for almost 3 years and in this last year alone I get rate increase at least 4 times, sometimes increase even happening every month and when you ask why you get no response why or any valid reason other than - yeah we did what are you going to do? In a year or so with this insane increase, they will be more expensive than any other company and therefore I will be changing, in fact, I'm shopping around already.

Been with them approximately two years with no incidents/claims. The monthly cost for coverage fluctuated by as much as $100 with no explanation. Calls to ask for justification of the increases were met with eventual (because they never picked up the first call) with a response of "deal with it or leave". Calling to inform of my G license had them tell me they needed me to fax in a copy of my license.... despite having my license # on file, which would allow them to draw all of my driving history from the MTO. Absolute joke of a business with a complete lack of professionalism.

Started 2016 as a single driver. $287 monthly not bad. Lets my wife joined the policy months after. Both of us with G license. The policy went up to at least 315$, 367$ to 374$! 3 years of ups and downs. No drivers violations. Got a letter today, April. Increased again to 41$ so a total of 394$! 3 years with this company is not a good experience. And this is just 1 car! Time to shop around.

I just got this car insurance for 2 of my cars 2 months ago, never had any accident or claim in 6 years, they got me with a $346 price, then it went up $30 the next Month and today I got a letter - another $45 UP. Hands down I will cancel with them. Who knows what it will be next month. Buyer, beware

This insursnce company is based on monthly premiums and not yearly. Which means they change your rates every month. In two years, my insurance was almost $100 more than I was quoted at other auto insurance companies. Every month was a gamble as to how much my insurance would increase by. Also this company claimed that my partner and I had two at-fault accidents from 6 years previous, when neither one of us were driving. They couldn't provide more information other than the year, and refused to look more into this information, all the while charging us more because we "had two accidents". When we pressed for more information, they said it would take 6-8 weeks to get the accident reports, which they refused to send after asking them to. I have since learned that there are absolutely no accidents in our histories (as we knew) and they blatantly made these up.

They're the worst company ever! They'll take your $$$ and do nothing when the time comes for action! They don't communicate with you and their agents are there to simply SCAM you!! Buyer beware! Wish I could give ZERO stars!