Coachman Insurance Auto Insurance Reviews

Waited 5 months to send me back my double payment then contacted me saying that the carrier of my insurance didn't file in time so they let it go and when I said I wanted to cancel my insurance they said I owed for the entire time I've been waiting for my paperwork only ever got a 30 day slip when I said I didn't want to deal with them they threatened me with filing for cancellation for lack of payment and put it against my credit even though they had my double payment and a void check to my account they blamed it entirely on me and left with threatening emails and when I finally gave in and paid the double payment again I was left having to contact them again 3 weeks later because once again it's left to their customer to do all their work or face paying a higher premium to cancel and go with another provider

Even after my policy was expired and I moved on to another insurer, Coachman continued to take money from my account, even after they received a cancellation letter. The letter was sent on advice from my broker - BUT they were never authorized to take money after my policy expired. I had to go to my bank with all my documentation (I am glad I saved it) to get my money back. They did it again - I had to repeat the process. The company does not answer calls or respond to queries. This is theft! If you or I did it we would be charged. Save yourself a horrible hassle and do not deal with this insurer.

This company is the biggest definition of a scam I have ever seen! I would never recommend this company to anybody, the only reason I dealt with this company, to begin with, is due to the fact that I used a broker to find me insurance. After my cancellation, this company sent me back $110 out of over $630 that they had owed me. I shouldn’t have to chase after a professional insurance company for my money back. It’s been over a month since I have inquired about receiving my money back and have not gotten one response. So whether you’re looking for good insurance prices or good customer service THIS COMPANY IS NOT IT! They will leave you out of money for months!!

Someone had backed up into my car so it needed a new door. No fault of my own. First my car being fixed got delayed 2 weeks because Jennifer, my adjuster, sent my info to the wrong shop. Even though she gave me the location to bring it! Then when my car finally got started, Coachman said they were cutting off my rental even though the delay is their fault and I still have about another week till I get my car. Currently, my car is done at the shop but they wont release it, cause Coachman has not paid yet. So I call coachman, they say, they sent a cheque through the post office! So right now I'm paying my own rental and the shop is charging me for storage fees!! Coachman is completely rude even the supervisor Monica I spoke to told me it's not their job to deal with and it's my problem!! Do not use these crooks!! The second I get my car back I'm looking for a new company. My car has been in the shop over a month now and counting...