Jevco Insurance Auto Insurance Reviews

Do not use this Insurance company, they are thieves, stealing people's money and calling it a downpayment. I was charged 531$ on my first day to them its called downpayment, they insured me for only one month and I cancelled my policy with them. I was charged for that month $242 I cancelled and they said I would be getting a refund after deducting the penalty fee. They said I would pay the penalty fee but didn’t specifically tell me an amount. Called and spoke with 3 account representatives and none of them was able to break down my charges or even tell me how much I was charged for the penalty fee. Instead, they said I should call my broker on the phone and all he could say is that he is on a call with a customer and he doesn’t have time, so I am no longer a customer or I do not have the right to ask about my money and the charges on my account? Now out of $773, they are saying I’m getting a $93 refund as a cheque. I need a breakdown and explanation of how much I paid for the cancellation fee and why I am getting back that ridiculous amount. My advice for anyone shopping around, do not go here… Don’t say I didn’t warn you. THIEVES!!!

HORRIBLE Customer service. They gladly take your money and then take their leisure processing a claim. It's been over two months and I still haven't seen my money. They have my car but no payout. Their call center is set up to "escalate any complaints" assuring me that a call back within the next 48 hours will come but it never comes...They really truly do not care about helping us when we need them the most. You should stay away from them. Dishonest, unreliable and inconsiderate is putting it nicely!

Long story short, a truck driver totaled my car. First, Jevco accused me of being at fault, even though the police deemed me not at fault and that the truck had blatantly caused the accident, which I had 3 witnesses and the police report to back up. Only until did I ask to speak to the supervisor did the story on their end change and all of a sudden I was absolved of any fault and then silence. I didn't hear from them for weeks, finally I get an offer on my totaled vehicle and it's nearly $3500 below fair market value. At this point I could accurately gauge what kind of shady company I'm dealing with.

If you're going to deal with Jevco/Intact, I recommend you know what an ombudsman is and having a lawyer on your side ready to fire off demand letters.

I was in a passenger in a car accident and this was the insurance company I filed my claim with... I'm in so much pain everyday I had to quit a job that I loved very much. I rely on income replacement benefits now in place of my income from work. Which by the way is always late...sometimes as much as a month. And this has happened on several occasions. I don't think they relise how much this one thing has effected my life. I've had my phone disconnected, my credit rating has suffered I've even been given eviction notices over it. Not to mention they refuse to help with my prescription costs. I constantly have to choose between food medication or paying my bills. On several occasions I had to choose to pay my bills and suffer with drawl symptoms. Luckily I have a wonderful family physician who provides me with sample medication when he is able. I have always tried my best to get better, but it is difficult to achieve when you have no help. I hope I never have to deal with this insurance company