Car Insurance Reviews
State Farm Auto Insurance Reviews
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(121 reviews)
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I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court.
Bad customer service change of companies constantly and change your renewal dates every time so it’s almost impossible to change to another computer. I would never use it again or recommend it to anyone.
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We have been with StateFarm for 10 years now and so far we have not had any problems. Mind you, we have not needed to make any claims so are blissfully unaware as to how well they handle claims. As to the quality of our agents, they have always been polite, knowledgeable, and responded in a timely fashion. So far I am satisfied with our quality of service.
Very great customer service and good for first time drivers. I would recommend for anyone willing to get first time insurance.
Poorest customer service. They just need your money. They will lie, lure you into the policy and once you are in, they do not care about you. No 1 ranking for unethical company. Do not provide pre-authorization to your account. They take your money without your notice even after you complain and try to cancel their insurance. Customer complaint center has no authority over anything. Only thing you get out of this insurance company is, mental agony and, if you have an issue, both agents and customer care will listen to you, talk and do nothing about it.
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Never again will I go with them never again mark my words
I filed a claim after my car got hit they paid for some of the damages and failed to pay for the rest, I have communicated with them a lot of time for now they claimed the 1 year act crap, must be nice to steal money from the ppl and when its time to pay you dont you let the time expired.
Never again will I go for you guys.
tks .
What a disaster. I bought a third vehicle and had my daughter added as a primary driver. During the discussion the agent also noticed some savings so made some other changes. Since then the policy went up several thousand, they took different amounts from mine and my husbands accounts and could not explain why. When I left and went to Economical Insurance at half the cost Certas said we owed money but could not explain why. Now it is at a collection agency. Had State Farm for 25 years. Economical Insurance has excellent customer service so far
I was given a policy only to have it cancelled due to a ticket on my licence that I told the broker About! Then I was charged $1278 for six weeks of insurance when I agreed to pay $465/month. I was misrepresented and ripped off. The worst experience ever!!!
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I'm really upset. I canceled my 4 policies 3 months ago with State Farm. The next month they took the entire monthly premium from my bank account. Later they explained to me that they needed to pay the cancellation fees. After 3 weeks they send me a check with what was left after fee payment and now I got a letter telling me that I was sent to "Debt collection company" for owing them money? I'm so upset I will post everywhere what State Farm does to the clients for more than 10 years when they decide to cancel any policies. -Odalys
I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court.