State Farm Auto Insurance Reviews

I have been accident free for the past year and yet my policy has gone up. When i called them, the reason they gave is there is some system info error for my record. They should have charged me the higher price from the beginning. The insurance agent that I signed my contract quit and another one called me a while ago to introduce himself. When I tried to reach him after seeing the new policy, he's gone too. Wonder why......

They claim that they have sent the cheque through mail on May 26, 2016, now it is June 6, 2017, have not received anything. It is from Ontario to Edmonton , 4-5 Business days max.

I had been a State Farm auto insurance customer for over 30 years. My agent retired in 2016 and was replaced by someone else, in another location office. When I called recently about possible reduction of my combined auto/home insurance, they had no information on file except my name and address. I may as well of just walked in off the sidewalk. All I got were excuses, "oh our system is being updated" ... you should call us when you got news your agent was retiring.." No mailed material indicated I should contact them at renewal time. When I indicated that I was the customer and they should contact me - they said "do you know how many customers that would be and how long that would take?" I was laying over $200/month and found another provider who'd save me $600 a year compared to State Farm. Then I made the mistake of contacting my agent again requesting HR amount charged if I were to cancel all of my policies before renewal. They told me to "contact our head office in Quebec", they gave me the underwriters contact information?! Even the underwriters said who told you to contact us? And they contacted my agent. State Farm never offers discounts even when you call them. Ask them to match a competitor and they will not. Given the amount of money I'd spent with State Farm for 3 decades, they couldn't have turned out worse. Go to any other insurance provider rather than State Farm.

Since going to Certas, my experience with State Farm has continued to decline. My SF agents are great as always, but it seems that they too, are feeling the strain.

Rates have climbed, and for me (perfect record) are now about 30% more than the competition. The straw that broke the camel's back however is the fact that I can't pay on line nor can I even get to a website with my info on it. Folks, it's 2017 for crying out loud. On top of all that, I was late with a payment (I was out of the country when it came and didn't see the expected online notification because, guess what, there wasn't one) So they charged me 50 dollars to reinstate a policy.

Needless to say, I'm looking elsewhere, and you should be too.

While I was stopped behind a turning vehicle my auto was rear ended by another vehicle at a high rate of speed. I suffered a fractured skull and the driver that hit me ended up in a coma. I was diagnosed in the hospital with a broken eye socket and ever since I've been with living with concussion like symptoms. The nice people from State Farm/Certas came to visit me at my house three weeks after my accident. I told them I was having issues with my head, wasn't feeling right, wasn't stable and I was having memory issues. I got a very nice letter in the mail a couple weeks later saying..."Dear Mrs. Baldwin. You can toilet yourself, you can dress yourself, you have resumed your duties at work, we see no reason to compensate you for this accident." These people don't care about you. God help you if you need to actually make a claim. This company wants to collect your policy money and thats it. Quite possibly the most unscrupulous company I have ever dealt with.

Nothing but increases after the first year. Went from paying 125 in 2013. Just got a bill for may 2017 and now we're up to 284.25 for just my one car. If I could give a 0 star, I would. Going to switch asap!

Anjali O is very selfish, useless agent. Only interested in commission.
Worst agent in Brampton

From the time we switched over to State Farm six months ago, there have been multiple errors. A policy number was assigned twice to the wrong vehicle resulting in denial of roadside assistance for my young daughter at night. She then had to hire her own tow truck and pay out of her pocket for it. This happened twice. The deductible amounts were created incorrectly and our premium amounts fluctuated constantly. Even a State Farm representative that we spoke to on one recent occasion told us that we had hung on for far longer than she would have. We are very disappointed in our service and will be going with another provider as soon as possible.

Customer service on the phone is useless and rude.
I had to speak to someone from the head office regarding cancellation of my 3 auto policies that I was unaware of because my agent couldn't figure out how to update my address, despite the fact that I told them to update it multiple times (yet they kept mailing letters to my old address).
Customer service on the phone would just transfer me multiple times to another department just so they don't have to deal with it. Not until I posted something on social media that they had no other choice but to let the right person contacted me and honoured the corrective action, which they should've done months sooner.
What a painful process and a waste of my time. Awful company