State Farm Auto Insurance Reviews

Never again will I go with them never again mark my words
I filed a claim after my car got hit they paid for some of the damages and failed to pay for the rest, I have communicated with them a lot of time for now they claimed the 1 year act crap, must be nice to steal money from the ppl and when its time to pay you dont you let the time expired.

Never again will I go for you guys.
tks .

What a disaster. I bought a third vehicle and had my daughter added as a primary driver. During the discussion the agent also noticed some savings so made some other changes. Since then the policy went up several thousand, they took different amounts from mine and my husbands accounts and could not explain why. When I left and went to Economical Insurance at half the cost Certas said we owed money but could not explain why. Now it is at a collection agency. Had State Farm for 25 years. Economical Insurance has excellent customer service so far

I was given a policy only to have it cancelled due to a ticket on my licence that I told the broker About! Then I was charged $1278 for six weeks of insurance when I agreed to pay $465/month. I was misrepresented and ripped off. The worst experience ever!!!

I'm really upset. I canceled my 4 policies 3 months ago with State Farm. The next month they took the entire monthly premium from my bank account. Later they explained to me that they needed to pay the cancellation fees. After 3 weeks they send me a check with what was left after fee payment and now I got a letter telling me that I was sent to "Debt collection company" for owing them money? I'm so upset I will post everywhere what State Farm does to the clients for more than 10 years when they decide to cancel any policies. -Odalys

I have been accident free for the past year and yet my policy has gone up. When i called them, the reason they gave is there is some system info error for my record. They should have charged me the higher price from the beginning. The insurance agent that I signed my contract quit and another one called me a while ago to introduce himself. When I tried to reach him after seeing the new policy, he's gone too. Wonder why......

They claim that they have sent the cheque through mail on May 26, 2016, now it is June 6, 2017, have not received anything. It is from Ontario to Edmonton , 4-5 Business days max.

Since going to Certas, my experience with State Farm has continued to decline. My SF agents are great as always, but it seems that they too, are feeling the strain.

Rates have climbed, and for me (perfect record) are now about 30% more than the competition. The straw that broke the camel's back however is the fact that I can't pay on line nor can I even get to a website with my info on it. Folks, it's 2017 for crying out loud. On top of all that, I was late with a payment (I was out of the country when it came and didn't see the expected online notification because, guess what, there wasn't one) So they charged me 50 dollars to reinstate a policy.

Needless to say, I'm looking elsewhere, and you should be too.

While I was stopped behind a turning vehicle my auto was rear ended by another vehicle at a high rate of speed. I suffered a fractured skull and the driver that hit me ended up in a coma. I was diagnosed in the hospital with a broken eye socket and ever since I've been with living with concussion like symptoms. The nice people from State Farm/Certas came to visit me at my house three weeks after my accident. I told them I was having issues with my head, wasn't feeling right, wasn't stable and I was having memory issues. I got a very nice letter in the mail a couple weeks later saying..."Dear Mrs. Baldwin. You can toilet yourself, you can dress yourself, you have resumed your duties at work, we see no reason to compensate you for this accident." These people don't care about you. God help you if you need to actually make a claim. This company wants to collect your policy money and thats it. Quite possibly the most unscrupulous company I have ever dealt with.

Nothing but increases after the first year. Went from paying 125 in 2013. Just got a bill for may 2017 and now we're up to 284.25 for just my one car. If I could give a 0 star, I would. Going to switch asap!