State Farm Auto Insurance Reviews

So it does my business with them. Been with them for 19 years, no claim, no accident, nothing, zero, zilch, nada. My car insurance premium just went up almost 15%. Accident free protection is not anymore included (an extra $60 yearly to buy). Asked my agent about all these. Answer: I know you have a stellar driving and claim-free record, but it's a new company, we changed ownership to Dejardins (that includes Certas). Alright, milk somebody else.

This tagline from the insurance company I am currently insured with has stuck with me since I signed my life away as their client. However, State Farm insurance has not lived up to their own tagline. I was involved in an accident on January 19, 2016 where my 2014 fully-loaded Ford Fiesta, unfortunately, was totaled. Although it was not my fault, I retrieved a lawyer to aid me in this process. I did sustain an injury to my left shoulder due to the side curtain air bags deploying. Since January 19th, 2016 State Farm claims department (including total loss, personal injury and general claims teams) has ignored, forgot, and battled me on my auto claim, clearly “customer service” is not priority for them. My car was sitting at a collision centre for two and a half weeks before State Farm decided to bring their appraiser to the shop. At the time of the appraiser looking at my vehicle, I was notified by State Farm that I had to release the vehicle so it can be given to one of their preferred shops. I have previous experience in the insurance industry by working with Enterprise Rent-A-Car in the insurance replacement division. My job description was to collect money from insurance companies based on authorizations for rental vehicles. Due to my previous knowledge I was aware that I own my vehicle, I am the one to choose which shop the vehicle goes to to-be appraised/repaired, etc. Obviously State Farm ideally would like their clients to use preferred shops because these shops have deals with the insurance companies for discounted work and kick-backs for the shop. For this, I did not release my car to State Farm, I refused to be pushed around by the insurance company I became a victim of State Farm’s bullying and scare tactics. I soon realized the tagline “Like a good neighbour State Farm is there” does not apply to my situation. From then on, State Farm deemed my car a total loss and placed me “at fault” for the accident when I had nothing to do or control of the situation. After finding out the vehicle was a total loss and I am at fault my anxiety levels began to rise and my relationship with my partner became rocky with both us wanting answers and to move on from this traumatic experience.
I became depressed, anxious, sad and angry that I pay State Farm to provide a customer service and insurance at the time an accident occurs and I received the exact opposite. On State Farms website the mission statement for the company is made available to the public, the experience I went through goes against the company’s mission statement. How can a huge insurance company, like State Farm, go against their own mission statement without being reprehended for their mistakes? For example, “From losing everything, to life's smaller disappointments, State Farm means people who care, with unparalleled experience in getting back on your feet.” People who care? I was left in the dark about the status of my vehicle or paying my deductible so State Farm did not care. I was injured from the accident and the Personal Injury adjustor called me the day after the accident pushing me to go to one of their preferred medical professionals and I needed to complete this process as soon as possible. Again, insurance companies have make deals with these medical professionals and they receive a kick-backs from the insurance companies to get their clients in and out as soon as possible. Therefore, the insurance companies do not need to cough up standard rates for medical help. Again, I was not going to be bullied or scared by State Farm so I told this Personal Injury Adjustor on January 20th, 2016 that I was in a lot of pain and did not want to speak about this matter. I completely understand getting people back on their feet but when your insurance company is supposed to fight for your well-being, they should not be pushing but understanding of the circumstances of their clients. Your clients do not care if there is a quota you need to reach to make your bonus, your clients care about getting better and for people to understand each situation is unique that requires a degree of compassion, patience and sympathy.
“We've been putting the needs of our policyholders first and making decisions that are in their best interest since we began serving Canadians in 1938” is completely untrue and should be taken off their mission statement, in my opinion. State Farm was negligent in putting my needs first, they forgot about me and the accident. This is shown by their lack of communication with myself and my lawyer as well as their blatant disregard for their clients. I will be cancelling my insurance policy with State Farm because the company does not have a sense of urgency when it comes to auto claims and does not understand the term “customer service.” Customer service should be a number one priority to an insurance company for client retention and to gain more insureds without customer service a negative view is put on the insurance company.
“You can expect us to help our policyholders get back on their feet after the unexpected hits, no matter what the unexpected is.” Please tell me State Farm how you helped me get back on my feet? Each person I spoke to was rude and pushy. I feel as though State Farm was not on my side but making me feel like I was the one in the wrong that I could have prevented the “not at fault” accident. Currently my lawyer is in talks for a settlement for my fully loaded 2014 Ford Fiesta and of course State Farm does not look into the exact type of vehicle, packages on the vehicle, and winter tires on the vehicle. I understand an insurance company is trying to save money from dishing out the entire value of the vehicle, I am also aware of the depreciation of a vehicle once it leaves a dealer’s lot but I did not expect for State Farm to low-ball the estimate to the point where I had an anxiety attack attempting to figure out how I would pay for the remainder of my loan to Ford Credit Canada. After reviewing the estimate I received and speaking with people who write estimates/appraisals everyday State Farm was negligent on comparing my vehicle with other vehicles that are close to the vehicle I owned, State Farm did not take into consideration I had navigation, snow tires, heated seats and comfort package. Why am I paying for an insurance company to basically slap me in the face? I rejected their offer and is now being pushed into arbitration. If State Farm actually did their research into the true value of my vehicle and the collision I would not be at fault nor would I reject the offer.
“’Being a good neighbour’ is not just a slogan; it's a promise to each and every one of our policyholders.” I believe being a neighbour is to provide aid when it is needed, State Farm does the exact opposite. They are not neighbours, they are crooks looking to take advantage, scare, manipulate and bully the very people they keep them in business. State Farm should re-evaluate their mission statement and change it reflect the different ways they handle claims – their auto claims system is not customer service but a nuisance. Instead of their teams attacking their clients, making a “not at fault” client feel like they are “at fault,” making a client pay for a deductible when they were not “at fault” and completely disregarding their client’s needs to change. This is not “customer service” this is people attempting to reach a quota of how much pain and suffering they can inflict on people.
When looking at the value State Farm receives from their clients in an average year from home, auto, farming and health claims it is clear to see that State Farm is not collecting the majority of their revenue from auto claims but from home, farming and health claims. I find this completely ridiculous and does not comply with their tagline “Like a good neighbour State Farm is there” because they were not there for me and doing research I have found there is a multitude of people who are in the same boat as myself in Canada and the United States. Their tagline should be “Like a good neighbour, State Farm is only there for you if you have a home, health or farm claim. If you have an auto claim we will neglect you, take your money and cause stress.”
The only good thing that has come out of this situation is the collision centre for backing me up and not siding with the insurance company, Enterprise Rent-A-Car for getting me a vehicle even though due to my injury I am unable to drive and my lawyer for fighting with me against State Farm.
This rant is for everyone to be aware that this insurance company is scamming and taking advantage of their clients when an insurance company is supposed to help in the time of need. I ask for you, the reader, to share this with your friends and family. Considering State Farm/Certas/Desjardins is a large insurance company you, the reader, may know of someone who is currently insured with this company. This is unacceptable and I am not the only one this is happened or is happening to. Any insurance company should treat their clients like HUMAN BEINGS not like criminals. I am not a criminal, I am not committing any insurance fraud, I am an innocent person in this entire process. No insurance company should bully, scare, manipulate or cause any sort of stress with you or your relationships, they should be there to help you through this traumatic experience, not adding to the stress. I am not saying all insurance companies possess the same level of negligence like State Farm, I am merely pointing out the fact an insurance company is a crooked business.

My family and i have been with state farm for years. Never a problem. However this last two years have been awful for me. I feel forced to leave the company that was once so good. Since certa became part or owners,nothing but mistakes that cost me. If my rate stayed the same month to month, i could budget. With out relying on these people. I called and asked for them to stop the auto pays. I never know when to money will actually come out. They refused. My bank tells me to close the account, and set up a new one. Why should i have to? I would have to change all my other accounts. I am very upset with the person i don't have a choice but to speak to at this company, absolutely useless and uncaring. The snippy comments and lack of empathy. Besides the auto pay issue, they cant get the communication with head office. OR it really is the incompetent office worker. I get bills sent saying the money is due a certain day. Then the money gets taken out whenever. Sometimes i try and pay back when the money is available and they take the payment for the car and put it toward my house?!? Why would i pay the damned house insurance for three months in advance when i had no |€|*[€| car insurance. I asked about it to the moron they have answering the phones at the office and was told they cant transfer the payment or refund me. The last thing that happened was they send me a notice, say i owed x amountp of dollars. On the date due they take DOUBLE. Or tried too. I had the amount in the account but not double. So boom bank hits me nsf charge. Same day, my mortage company tries to ding me for no fire insurance. Seems the company forgot to send the reinstatement to my mortgage company. So THEY tried to charge me for not having insurance. Again had gotten nsf charges. So 90 in charges from my bank because these arses wont even try anymore. I tried explaining. I am on a very limited budget. I need to know how much and when money is due. They wont work with me at all. Now i am shopping elsewhere. So will my family.

I had car insurance with StateFarm, Canada. My car met accident ( reported to police and it was not my fault), since repairing cost was higher state-farm decided to write off my car. Market worth of my car is close to $8500 ( based on kjjiji, canadian black book, auto trader) , but state farm is not ready to pay more than $7800. Their claims people called and trying to negotiate, not understanding that their customer is in loss without any fault.
This company seems full of scam, they know only to take monthly premium money and when customer is in need, they just walk away. Although It was not my mistake in accident, I am on losing money.

The most stupid company, ridiculous customer service. Monica, the person I was dealing with, has no customer skills. The insurance company in Brampton sold me the insurance where they only have 18 months of section 43. The most terrible insurance to deal with. PLEASE DO NOT GO TO THIS BROKER SUSAN T. AND STATE FARM.

A client of State Farm caused considerable fire damage to our property, and state farm ran us around for 2 years, with low ball offers to settle. When we finally came up with a number just to get this off our backs, they again came up with something lower. While we were thinking about their last offer, they sent us a notification stating we were too late, and that they would not pay anything, for their client's neglect.

They use scam, Con Man style tactics. "Like a Bad Neighbor" State farm will screw you at any opportunity.

I had a small accident which included a windshield damage. The inspector didn't think it was due to the accident and didn't include it in the estimate. I was told I couldn't make an appointment with anybody unless I have an evidence. It was ridiculous. I demanded email communications for any records but they just called me which they actually recorded every time. How is it fair?? They are not reachable. I felt like I was dealing with Rogers' customer service or something. Don't go for State Farm, unless you can prove everything that happens to your car and you!!

I had one claim with them witch was clearly the other parties fault and I had evidence of it and they ignore it all and refused my claim and said it was 50/50 so no one is covered.. and then they cancel my Policy a few months later with no warning ... bunch of thieves and crooks!

I am a Canadian, and was Statefarm's customer for four years. After having a bad experience with a rude, misleading agent at Allstate I was initially relieved to have such a friendly agent and such a great rate on auto insurance when I purchased a policy from Statefarm. After four years of doing business with Statefarm I got a letter in the mail stating that my premium was increasing by 15%, to nearly the same rate I was paying prior to receiving a discount when I reached the age of 25. The letter asked me to call them for further explanation. Since becoming a Statefarm customer I have not received any demerits on my license, made any claims, or had any at-fault accidents.

In preparation for my phone conversation with my agent I gathered some competitive quotes from around the web and called them asking what additional services they planned to offer me to account for the rate increase. The representative responded "none - your plan is the same but your rate is increasing." so I asked "if I give you an assortment of competitive quotes I've received will you price match, or would you prefer to lose my business?". The rep replied "I can't price match", so I have now ensured that my policy will not renew and have secured a new policy with a more competitive broker.

Statefarm should value long-time customers with discounts, but if you purchase an insurance policy from them you should be aware that won't be the case. My agent assured me that this insulting rate increase isn't related to the Desjardins takeover but I'm not convinced, and believe that under Desjardins' ownership you should find a different insurance provider.

I've been with the company for over 12 years, Zero Claims and in last 6 months they raised my monthly by 30%... Called; got lied to "new government regulation in Alberta" and got "we encourage you to shop around"... so be it!