State Farm Auto Insurance Reviews

Anjali O is very selfish, useless agent. Only interested in commission.
Worst agent in Brampton

From the time we switched over to State Farm six months ago, there have been multiple errors. A policy number was assigned twice to the wrong vehicle resulting in denial of roadside assistance for my young daughter at night. She then had to hire her own tow truck and pay out of her pocket for it. This happened twice. The deductible amounts were created incorrectly and our premium amounts fluctuated constantly. Even a State Farm representative that we spoke to on one recent occasion told us that we had hung on for far longer than she would have. We are very disappointed in our service and will be going with another provider as soon as possible.

It started out great but quickly went downhill. The customer service was horrible - getting answers from my agent of his assistant was like pulling teeth. And when I called the 1-800/1-877 numbers, they were no help either. Every month I'd get a notice in the mail saying my monthly amount changed, and there would be no heads up or explanation as to why. I would contact my agent and he would give me roundabout answers that didn't actually answer anything. At one point he promised the monthly rate wouldn't change until my renewal date, and sure enough the following month I received another rate change notification. Unbelievable. When I cancelled my policy I received a bill for an outstanding balance. Do you think this notification would tell me what the charges were for? NO! So once again, I emailed my agent to ask for details around the charge - what was it for, how was it calculated, etc. His answer was just that it was a cancellation fee for cancelling before my renewal date. I couldn't find any documentation or literature outlining a cancellation fee, so I inquired about that and the assistant's response was "there's always a cancellation fee" - wow, thanks for your help - useless! All I ever wanted, was information regarding my payments - I don't make payments blindly and would like to know what I'm being charged for. Is that too much to ask? Cancelling State Farm is the best decision my husband and I made. Stay away! For reference, our agent was located in Guelph, ON

The customer service is terrible. Wendy D, a claim representative, was so mean to me. I had to reassure her that I am calling on behalf of my money and not her attitude. Paul W, he is also a big harassment since I've had State Farm's insurance. When you call to speak to someone, you have to go through 12 people before ending up in the right department. And half of the phone staff isn't educated about anything else except what's in their department. Pathetic and great teamwork, State Farm. The staff is awful and the demands are very threatening and not appreciated. They harass customers for money as well. And the employees talk to u like you owe them.

I have been with State Farm for over 4 years now. The first 2 were awesome. Excellent service, never an increase in premiums, etc. In the past 2 years, my auto policy, which renews every 6 months has been subject to constant increases in price. My record is stellar and I receive increases of 5-15$ every time my policy renews. I have been asking my agent why for a year now and she never has answers for me other than "that's the price in Ontario, it fluctuates all the time". What kind of answer is that? Because none of my family or friends have that problem. To make the matter worse, I was told I would get a discount at 3 years of loyalty. But at 3 years, my insurance was up 5$ a month so when I contacted my agent, she said I got a 20$ a month discount but that the coverage was now up 25$ for renewal. Anyway. I got tired of it and went with my husband's company. The constant fluctuation is too much for me. I want to be rewarded for my good driving, not taken advantage of. My premiums went from 142$ to 96$ for the same coverage. My husband's insurance has done nothing other than dropping in prices over the years. I cannot get that with Certas.

I did have a really good claim experience for tenant insurance before with them so I cannot say their service is overall that bad. They did low ball and nickle and dime but so do all companies.

Verdict: Please be wise with your shopping. Get yourself a broker for insurance if you must. You will pay less elsewhere guaranteed with the same level of customer service. It is no longer State Farm and stellar service. It's now Certas Desjardins and they do not have a good reputation, keep that in mind.

Insurance company says, it's my problem about my car being vandalized - old Chevrolet.
They said, the car is a write-off because of paint scratches on the car. Then they cancelled my rental without notice and said I got to drive to aurora, ontario today at 3 pm for the investigation of claim and it's without prejudice. Really, how is that possible? They seem to think they can push me around because I'm native Indian and say my car was my fault for parking it there. Excuse me, if that's the case -what’s a safe place to park car? My car, it’s a 2003 Chevrolet Monte Carlo SS. And I loved that car so much… They seem to think a crippled man such as myself would exert all the energy and walk around my car or wreck it myself because of where I live and they already passed judgement against my race and treated me like I was in a line-up for a welfare check. I really recommend to anyone who is thinking about State Farm to reconsider. They are bad racial and treat you like scum because we need them and they don't need us, only our money... They told me they are insurance giants and untouchable… Well, I got news for them - I'm actually going to record the interview of investigation and place it live on Facebook and Youtube… For every one. Because I was also told they record all conversations and can edit and stop the recordings for their benefits . All these agents from State Farm in Whitby, Ontario and all of Durham region are only out to take your hard earned money and don't care about you personally as a human… They treat you like royalty until the policy is paid, then they walk all over you. Ask any one who was denied claim... I'm actually a cancer patient forced to live on healthcare coverage with fixed income.. Their agents who don't care and should have licence taken away as well Anne Marie H., from 126 Byron at North Whitby. Talk to them with accent and say you are a new citizen and see the prejudice.. and then call back with perfect English... You will see... They feed on the foreign people especially when I said I was native. Really I don't think that’s humane. It's cruel and dirty. If I'm their friend I get great rates and free advice. If I am not their friend, I get no help, no phone calls returned ever and constant voice messages...

State Farm used to be great that is until they were sold to Desjardins. Now they are the worst out there! Customer service has noticeably been affected and is now terrible, they literally don't care how long you been with them or anything. Myself and my entire family were with them until my rates went up $40 a month even though I just turned 25 and use winter tires. My parents' insurance went up $30 a month and they put another vehicle on, a 2006 Honda Civic and they're paying $170 for it but were only paying $80 for a 1992 Civic last year (when it was still State Farm.) State Farm now claims it is more expensive to insure an older vehicle!!! 2006 is considered old but not just that, how are older cars more expensive to insure when there is less to them, parts are way cheaper and a lot of the safety is still on par to today's standards. This company is going under soon (at least I hope) and I have talked to people and read and you will see people everywhere are leaving State Farm. Do not make the mistake of joining a policy with them.

Insurance renewal with an increase of almost $100
Spoke with my agent her response was "that's the new rates"!!
I have been with them for over ten years ,never a ticket or a claim ...
Tao I began to shop around for a better price and was then informed that State Farm had a at falt code on my record for an accident for others to see but when I got in touch with the again they said "oops we made a mistake "it's been there for 6yrs!!!
Long story short I cancelled!!
I've never been treated so unfairly!!

I was involved in an accident in August 2015 that left my Ford Windstar totalled. The other driver said I should have seen them as they were right beside me when I turned, yet my van was t-boned: a clear impossibility that clearly showed the other driver was trying to get off the hook. And State Farm said I was 100% responsible.
Add to that, when I reported the accident to my agent, she gave me the wrong phone number for the claim office and said I shouldn't have admitted to being at fault, which I never did.
Then it became a royal runaround, chasing me all over the city on wild goose chases while I was trying to get to the hospital to visit my girl friend who was in ICU with viral meningitis, culminating with a snarky rep telling me I had to fax in my bus pass which I had bought to get me around town on their wild goose chases, because they needed a "start and stop date" (it's a monthly bus pass - good for the one month of September), which cost me more money to fax in - and I never received reimbursement for it. Sorry, rude and condescending staff and no fighting for a fair claim don't work for me.

So it does my business with them. Been with them for 19 years, no claim, no accident, nothing, zero, zilch, nada. My car insurance premium just went up almost 15%. Accident free protection is not anymore included (an extra $60 yearly to buy). Asked my agent about all these. Answer: I know you have a stellar driving and claim-free record, but it's a new company, we changed ownership to Dejardins (that includes Certas). Alright, milk somebody else.