Wawanesa Auto Insurance Reviews

I had Wawanesa as an insurer and received a back injury in a car accident when another driver ran a red light and crashed into me. Since then they have been a pain to deal with. They are impossible to reach, ignore or lose medical receipts so you have to resubmit the expense and deny any tests or treatment plans to help you recover. But they take your money quick enough. Delayed paying out on car which was a right off and took forever to get income replacement benefits. They offer minimal coverage for treatment and refuse all tests so you have to pay for them. They then send you to their specialist who no matter what your doctor, independent tests and treatment reports show he will tell you and them that you are able to return to work. All this to reduce the settlement since they say you can work or force you to settle for less since they refuse to pay any more benefits or treatment or for pain medication. So basically you have to apply for Ontario Works which does not work if you have a spouse earning their minimum cutoff, ODSP which takes months and is always denied at first or Canada Pension Disability which also takes months. So in meantime as a divorced dad with no income my children do without child support, and you become delinquent and FRO suspends your licence. Or you can attempt to go to work and if injured or aggravates your injury you are not covered by WSIB for pre existing injury, Wawanesa cares nothing about their customers, just putting money in their pocket.

I had an auto collision claim that I files with Wawanesa on Feb 2nd, 2015. They assigned me a claim number on Feb 3rd and advised me of their approved repair shops. I identified the repair shop I would use and took my car in the following day. As of Feb 27th, I have called my local claims office 9 times, and they never pick up. I leave messages, but the adjustor for my claim never returns my call. I have since called my insurance broker 3 times to seek assistance, and they too are unable to get anyone from Wawanesa respond. I believe that this is beyond terrible customer service.

I was rear ended by a Wawanesa insured driver in June 2014. Over 100 emails later, the claim process goes on & on & on... Claims are deliberately delayed, and they tell YOU to research values and to go all over town to get them multiple estimates (until you bring them a low one that they like).

I have a bad experience with wawanasa auto insure , I lost lots money..they offer me a 170 dollar policy and I signed their papers, two weeks after they told me to pay 280 dollar per month ,they charged 2 months payment right away and I send a cancellation letter but they didn't accept they r still taking my money . they r really cheating me .............so never truest these guys

Was in an accident. Insurance was fully paid and no licenlicense suspensions so basically no reason for Wawanesa not to cover the damage. Worst company to deal with!! Spent hours on the phone everyday with no explanation as to why they were not paying for the damage. This went on for over 2 months!! Car rental expired after 2 weeks so no car for a month and a half!!! They finally paid the damages with an apology. Worst experience ever!! Just switched and I am now paying less than half the rate of Wawanesa so they over - charge too!!!

I have been with Wawanesa for 10 years. Never had a claim until this last year due to hail. Now I am jumping through hoops, being told different crap by different people, saying I need to talk to someone else, none of which ever returns phone calls. I will be changing all my insurance over to a different company as soon as I get this headached figured out.

I have had auto insurance with Wawanesa for 12years without any claims. I was rear ended by another driver at a red light and had experienced major damage on our car. Our car was then sent to the repair shop where it was hit by hail. We had phoned the claim in to the adjustor for the rear end damage and she opened a new claim for the hail damage. The hail claim was handled by another adjustor but we communicated to both adjustors that we would like to combine both claims and either take a cash payout or write the car off (we own the car 100% with no liens). The rear end damage was $11,000 and the hail damage was $5,000 on a $20,000 car. Wawanesa communicated to us that the repair shop had to have our approval to repair the car and once assessed by the repair shop we could decide to take the payout. The repair shop proceeded without approval and Wawanesa would not write the car off at that point or give a cash payout even though the repair shop admitted to proceeding with no approvals from either us or Wawanesa. The hail claim has not been repaired yet and it has been 3 months since the damage. Now we have received a letter retracting our insurance for non payment even though we have not received an invoice from Wawanesa since our last scheduled payment that we paid in full. They have forgotten to invoice us, my parents and my friends in the past and have sent them the same letters due to issues with Wawanesa's administration system. It seems like they are tired of our claim and want to drop us as customers even though we were not at fault for any of our claims and all of the mistakes have been made on their side. They had apologized to us for the issues handling the claims but now with the letter dropping our insurance it seems like they don't want to deal with us. We were always very professional in our dealings with Wawanesa and the at fault insurance company has been very good to deal with. (Intact Insurance). We are now changing insurance providers.

Our vehicle was hit by a driver insured by Wawanesa beginning of June. It was a hit & run but the driver was caught. Almost 4 months later, and dozens of calls trying to get damage repaired/paid for, we get a call saying there isn't enough evidence to pay the claim. Such BS!! With police report indicating hit and run, and the driver claiming to have to done it and they say there isn't enough evidence?
Worst inusurance company EVER!!! Will definitely be disputing this one. Might take months because as the saying goes... Delay, delay, that's the Wawanesa way!
Would have given them 0 stars had that been an option.

Car hit by another person in August, insurance did not try to get us top dollar for car, they also declared salvage status on car before we settled and it was still road worthy? Can you say bargaining in bad faith, forced us to take off road and get another vehicle out of pocket right away before settled in Nov 2013, eventually got paid more than offered but the tactic of declaring car as salvage status when road worthy was ludicrous... why no class action law suits yet baffles the mind.

They eventually come up a $1000 from what they said and let us keep the car in end as salvage which was better than what we were first offered which was at least $1500 below market value even with higher kms, have not sold car as salvage yet, but should get $1200, so made out better in end than if I had sold on market wholesale, but not if I had accepted their low offer to start with!!

Son was quoted about $125 per month, after he asked them to check his grid level due to tickets and a suspension, they claimed he did not divulge everything, then took out three months of premiums out of his account in one shot at $260 x 3 months = $780, over double what he was quoted, I told him to go elsewhere before that but he did not listen... live and learn!! That was just for comp an PL no collision coverage! He called to cancel, they still took another payment out, then said oh by the way you have to sign this and send it back to us (the broker), over 3 weeks later, then did not send a policy or pink slips out on time so technically was driving with out insurance for two weeks until I told him to park and cancel in writing... of course they said he would get his money back (less min. retained premium at higher amount? and 1 month plus beyond when he quit driving... time will tell, still waiting for that form and credit back??

We cannot move insurers until two open home claims settled so why would I use them again in future after I can change insurers!!

If you want to talk to a broker from wawanesa and if you are new to auto insurance think twice of talking to Kim. When I missed to pay my auto's downpayment and advance payment the first time I never thought that automatically the cheque will be dropped again for the second time withoout wawanesa informing that my cheque bounced back. Then I received an email my policy was automatically cancelled. I talked to Kim. She told me same thing that was emailed to me that if I want my policy reinstated I have to pay the whole amount of my policy for one year. I told kim that I cannot afford to pay the whole amount. I asked her if there's other option. She told me no other insurance company will accept me bec. I missed to pay and only Johnson's will accept me. Because I was totally new to such policy and I told her that kim was so impatient on me that the only option she was giving me is to pay the whole amount