Wawanesa Auto Insurance Reviews

I filled out an online quote request and that went very smoothly, spoke to a representative and everything appeared to be going smoothly until they up and just stopped speaking to me. I went to upper management to sort this out and while she seemed to be willing to help me, we did not connect on the weekend she tried to call and when I attempted to contact after that, she also stopped speaking to me. VERY poor customer service.

I was in an accident other drivers fault. They offered me the money, but not because they were "good" insurance but because they would raise my monthly payment meaning I would pay more (going up by 50%). I had to use my money to pay for my car so they would not raise my monthly payment. Conclusion this insurance dose not care about what happens to your car they just want more money. Horrible insurance.

If you are with or thinking about getting insurance through Wawanesa in Moncton NB (New Brunswick) or near me then think again. My insurance went from $60 to $111 to $125 a month for a 10-year-old car. TD Canada stole $100 from me and I called Wawanesa in Moncton NB and I experienced the worst customer service EVER! The lady on the phone told me they will cancel my insurance if I don't come up with the money TD bank stole from me. All I asked was to pay it in 3 days from now. She threatened to cancel my insurance if I couldn't provide proof from my bank TD that it was their fault. However, TD doesn't think it's their fault which it is 100%! So, today I look for a new insurance company. This hasn't been my only experience with Wawanesa either. I've dealt with them since 2007 and I have 2 other similar experiences with ignorant representatives. If I could rate Wawsnesa in Moncton NB a big fat 0 I would. They don't deserve 1 star.

The worst insurance company I have ever encountered. Took money that was not owed to them and threatened a missed payment on my account if not paid. Cancelled my insurance and they took $970.00 out of my account without warning. They are crooks who take everything and do nothing to help you at all. By far stay away from them they are awful people who don’t care about their customers. Absolutely ignorant.

Had an 89 Toyota Tercell back in 1995 and was in a car accident that nearly ended my life. I was on comprehensive coverage and it was like pulling teeth to get my claims from them. They were so slow with the claims process that I had to force my injured self back to work to make ends meet. Nearly reinjuring myself again in the process. What a terrible way to take someone's money and do not return the value of the car back to them for so long a time. Shame on Wawanesa, I will never go with them again. I remember calling so many times to check back with them and they kept giving me the brush off and a bunch of excuses that made me feel that I was forgotten. Promising me 2 weeks, then 3 weeks, etc. Disgusting.

I am a US citizen, female travelling alone on a road trip in Canada. My car was broken into, windows broken, and all my belongings and passport and money was stolen. I called Wawanesa immediately to report it. They said it was a glass only claim because they don’t cover anything but just the glass. I have been on the phone with Wawanesa every day since then, for 5 days. I call the US Wawanesa to help me and they say they can’t help me because I am in Canada (they cover Canada), so they give me the Canadian Wawanesa number to call (Wawanesa is a Canadian company), I call them and the representative actually angrily hung up on me after telling me that I was not his problem because I have a US policy. I call the US side back and they also say they cannot help me. And this has been happening for 5 days while I am SLEEPING IN A CAR WITH NO WINDOWS, while it rains and I am open to being physically assaulted. If anything happens to me, it is WAWANESA FAULT. There have been some kind and understanding phone representatives, but still after 5 days NOTHING has been done. I keep continually being volleyball’d back and forth between the Canadian and US Wawanesa claims Departments and no one will help me at all.

I generally pay yearly to have that bill out of my way, this year I had extended bills so I decided to split the bill, I paid half, then a quarter and the final payment which states right on the form they provided says Aug. 3rd, and they wanted the payment a month after I paid the first quarter of the last half, I paid more to bring down the final payment. They don't seem to honor their own agreement papers. I tried talking to them, but they won't budge, I have other small-time debts to pay, so not paying till the due date "they" wrote down.

I was backed into while I was in a meeting. My shop kept my car for three whole months and when I finally got it back half the ordered parts weren’t even on my car, barely any of the damage was actually fixed and they refuse to do anything. They paid the shop a month and a half before I even got my car back and now they’re telling me to take it up with the shop. No one I call from there will budge to figure out a fair solution all because someone backed into me while I was in a meeting.

I have been with Wawanesa for years. On the recommendation of their agents, I filed 3 claims and asked them about one incident where I did not make a claim. Last year they sent a letter telling me they didn't want me as a client for Auto anymore! So in future do not speak to an agent unless you really want to file a claim. Then this year they have gone to a broker system. I called to get a reason for my premium jump. After being transferred 3 times I was told and I quote "to save money" but I am the one who got charged a 35$ broker fee and they raised my monthly premium by 35$ - why? "Well, Wawanesa decided that that was the rate they wanted to charge" - no real explanation. So needless to say I will be looking for a new insurance company this year.

I submitted a claim that night when I was involved in a collision. It was the other's party mistake. He admitted it but he just gave me his business card and asked me to call him. So I called the 24/7 claim line and everything went fine, she asked me to call the next day to notify them if I am able to drive to an auto body shop. So I called the local Edmonton phone line for claims and then the lady answered the call, I just called to notify them that I am ready to go for a free estimate but this lady was very RUDE very very RUDE. Instead of asking me how am I, after saying that I went to a hospital because of a stiffed neck and my back hurts, she just kept asking me what is my speed at that time? Seriously? I already submitted a claim and already told them what happened and she is keeping asking me about what happened and my speed? THIS IS A VERY BIG MISTAKE PAYING THIS COMPANY. I wish them removed from this industry. Very rude people and the only thing they know is to collect money from you. If I can give a negative star, I will!