Axa (Intact) Auto Insurance Reviews

I currently have an open claim with them, We are partially at fault for the accident. A week and 1/2 AFTER the accident I still have no clue what is going on. I am pretty sure from what I have been told by others (not intact...yet) and from reading on here that they will write my car off. I am so stressed out and upset as I NEED my car to get back and forth to work. I cannot afford a new one and I still owe for 3 years on this one. I THINK intact finally went and had my car towed today after sitting at the collision reporting station for over a week now to an auction place. No one is answering my emails or returning my calls. Once I FINALLY get the verdict back on my car, I am lodging a major complaint (which from the sounds of it will fall on deaf ears) and I will update with the name of the person who is suppose to be helping me, but is not. I would loose my job if I ever ignored a customer!!
I am going to loose my job anyways if/when they write my car off as I will NOT be able to get to and from work. I have children!!!