Axa (Intact) Auto Insurance Reviews

My family has been with this company for years and dealt with the same broker for years until the broker gave the business to her daughter. The branch we deal with and she for many years gained our trust but now that both my parent have passed, I have been having issues with this company with customer service. I get quoted the expensive quotes due to a misPMT issue from 2 years ago and am still penalized for it. They keep giving me quote from this company called PAFCO which supposedly is the only company to want to deal with me which is totally a lie. I recently purchased a car and am paying through the roof for my insurance when I shouldn't be. Not good service I find when I asked repeatedly to contact me and to find me a better rate for my car and condo insurance. Very unsatisfied