Cumis Insurance Auto Insurance Reviews

My husband and I changed our house insurance in December and was supposed to get a quote on an ATV to insure as well. Still waiting on the quote from November, so now paying more for my house insurance because it's only 1 item was going to move 2 cars as well and save $200 a year for everything. Have called Sam 5 or 6 times and Heather (my mother in laws representative) and haven't heard anything back in 3 months.
The only reason why they got 1 star is that their rates are competitive and it won't let you leave no star for customer service. My guess is because they know they have no customer service.
I can only imagine the hassle if I had to make a claim and had to talk to a representative. I can see why they only deal with Credit Union members as they wouldn't make it in the competitive insurance market. I just hope this company doesn't start giving Credit Unions a bad name.
Can't wait to change back to the previous insurer where they knew how to use a phone, even during COVID!

Stay away far far away. I have claim both auto and home with them. Since November. The difficulty of reaching their claims department, they barely answer a call and if you leave a message it will take days for them to get back at you if they ever get back at you. They don't have a representative to all provinces so i was passing along to a third party. Who just like Cumis is very hard to reach. I this month alone I left multiple email and voicemail to Cumis claims representative and the third party company and I haven't heard anything back. Almost full three months in and I am making insurance payment and a car payment for a vehicle I can't use anymore. I cant purchase a new one until this is all settled. Worst insurance company ever!