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AMA Auto Insurance Reviews

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(71 reviews)
AMA
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.1%
Agent/rep availability
11.1%
Claim - adjuster
11.1%

Top negative trending topics ?

Agent/rep attitude
55.6%
Agent/rep knowledge
33.3%
Phone wait times
33.3%
Agent/rep availability
22.2%
Cancellation experience
22.2%
Claim - adjuster
22.2%
Agent/rep callbacks
11.1%
Cancellation fee
11.1%
Claim - denial
11.1%
Online quoting
11.1%
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Agent/rep attitude (1) Billing/payments (1) Cancellation experience (1) Claim - adjuster (2) Claim - denial (1) Claim - not-at-fault (1) Claim - rental car (1) Claim - repair shop (1) Complaints/ombudsman (2) Insurance Rates, Prices (2) Online quoting (1) Policy coverage (2) Rates for good drivers (1)
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administrator are useless

by AMA, is dumb on Jul 25, 2016
2 out of 5 stars

ONE thing they have to do, just one. Send the application for signing! 3 attempts later for ME to tell THEM to send me docs for signing, and they still can't get it right!
at one point the doc they sent me was to cancel insurance- not sign up for it!! monkeys on the phone, and the supervisor was no better!!
I don't know what happens if you have a claim, but a child could email a document, these dummies, well, i dunno whats going on!
I will switch next year.

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Review topics
Cancellation experience