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AMA Auto Insurance Reviews

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(71 reviews)
AMA
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.1%
Agent/rep availability
11.1%
Claim - adjuster
11.1%

Top negative trending topics ?

Agent/rep attitude
55.6%
Agent/rep knowledge
33.3%
Phone wait times
33.3%
Agent/rep availability
22.2%
Cancellation experience
22.2%
Claim - adjuster
22.2%
Agent/rep callbacks
11.1%
Cancellation fee
11.1%
Claim - denial
11.1%
Online quoting
11.1%
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Tags
Agent/rep attitude (1) Agent/rep availability (1) Agent/rep knowledge (1) Claim - adjuster (3) Claim - rental car (2) Claim - repair shop (1) Claim processing time (2) Rates competitiveness (1)
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Great Insurance Company

by Pamela Jayne Goebel on Jul 14, 2017
5 out of 5 stars

We have been with AMA for over 50 years. We have had quite a few claims over this time period. The agents are always very helpful, professional, and understanding. The agent processed our recent claim quickly. She provided us with a list of authorized body shops in our area. She advised of additional coverage such as a free rental car during the repairs. She even booked the rental for us. AMA always provides value for the money. We would not go any place else for our insurance needs.

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Review topics
Agent/rep knowledge Claim - adjuster Claim - rental car Claim - repair shop Claim processing time Rates competitiveness