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AMA Auto Insurance Reviews

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(71 reviews)
AMA
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.1%
Agent/rep availability
11.1%
Claim - adjuster
11.1%

Top negative trending topics ?

Agent/rep attitude
55.6%
Agent/rep knowledge
33.3%
Phone wait times
33.3%
Agent/rep availability
22.2%
Cancellation experience
22.2%
Claim - adjuster
22.2%
Agent/rep callbacks
11.1%
Cancellation fee
11.1%
Claim - denial
11.1%
Online quoting
11.1%
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Tags
Agent/rep attitude (1) Billing/payments (1) Cancellation experience (1) Claim - adjuster (2) Claim - denial (1) Claim - not-at-fault (1) Claim - rental car (1) Claim - repair shop (1) Complaints/ombudsman (2) Insurance Rates, Prices (2) Online quoting (1) Policy coverage (2) Rates for good drivers (1)
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Awful to deal with

by KH on Jun 23, 2018
2 out of 5 stars

I was side-swiped last year. My insurance adjuster wouldn’t return any of my calls. I had to email in a complaint and then he finally called me back. I had Accident Forgiveness coverage and they removed it because I was “partially at fault” (even though both insurances said that the accident wasn’t my fault at all. It was 100% the other person's fault). I’ve never had any issues with AMA until this accident. Which wasn’t even my fault. Really disappointed in how they handled things.

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Review topics
Claim - adjuster Claim - not-at-fault Complaints/ombudsman