AMA Auto Insurance Reviews

44 yr member, 2 claims, 9 and 10 yrs ago, or so. Charging me $1,100 and change for $1M PLPD. Totally out of line with the market. My bad. How many years of the 44 have I been overcharged? Hate to think about it.

Why was I cancelled for non-payment when I don't owe AMA anything? I cancelled my insurance because I sold the car. When AMA tried to force me to pay an extra month, I refused, so AMA put on me a cancellation for non-payment. Do you know that I can't get insurance anywhere without paying for the full year? Isn't it against the law to have insurance on a car when you don't own it?!!!

I notified AMA insurance that our house had sold on July 25th. When I was asked for our new address, I let them know that we are living in a fifth wheel until we figure out where we are going. I let them know we are going to spend a couple of months on Vancouver Island in the winter, and that we planned to go across Canada in the summer. I did not give time frames, nor did I say we would be leaving Alberta permanently. On Thursday, August 16th my husband and I both received e-mails and phone messages telling us to contact AMA immediately. The phone message said that because I had not sent in my confirmation of the primary driver, my auto insurance would be cancelled. I called them and asked what they meant. I've had the car since November 2014 and have never had to submit such a thing. I was told that a registered letter had been sent to my last known address on July 30th. I, of course, had not received that letter since we had sold that house. When I pointed that out, she then proceeded to tell me that I was moving to BC and would be travelling around Canada and the US, so, therefore, they could no longer insure me. WHAT? I told her we were NOT moving to BC and that we were not travelling to the US in our fifth wheel. I also told her our home base will be Alberta. She did not take my new address. I have several questions about this. 1. since when does an insurance company get to dictate where I travel? 2. Why would anyone send a registered letter to somewhere the person no longer lives? It took two weeks to contact us by e-mail and phone. Would that not have been the way to connect in the first place? 3. I was told that AMA is only licenced in Alberta so they could not provide us service in other provinces. My insurance policy went to the end of November. As of this date, I have been in Alberta for all but two weeks of the year. Does that mean we would not have been covered in the other province we visited? I am thankful that I have never had a claim. I suspect it would have been a gong show with how AMA has handled this situation. Total crap service! When I complained about this formally, I was connected with someone who was "reviewing" our situation. I was told our insurance would be reinstated. They acknowledged that they should have found another way to contact us for the information they required. So, the "reinstatement" is: a reduced liability coverage and no collision or comprehensive. Complete garbage. We are looking for alternatives since their reinstatement as it stands is not acceptable.

I have been with AMA for 4 years. Every time I've gone in they've needed to, basically, re-enter my information with current mailed documents, showing where I live and who I am... even though I have provided them with this information numerous times. I was also told by a staff member that there are cheaper places to get insured and that I should, as I came in with 3 kids I work with, so it was assumed I could not afford their insurance as a 'single mother'. I wanted the CAA coverage and told her no, I was getting insured there. It took over 3 hours for them to finally figure it out and do it. A year in, I had a near accident, to which I was told by police, I was not at fault. The man had my information and went through AMA. I had a review and then there was no follow up. My insurance was raised from $80/m to $135, when I inquired if it had to do with that incident, I was told no, it was because of the forest fire in Fort Mac. I found out through a different insurance agency (I wanted to switch due to terrible service, bad attitudes, and negligence on their part) that they had, in fact, blamed me for the accident. I was not informed of this and was lied to my face about this fact!! Now I'm trying to cancel with them, I mentioned this upon renewal that I am moving provinces, so a full year was not required to insure me. Now they want to penalize me again for their error. I have 2 other friends who have had the exact same issues (AMA losing people's paperwork and lack of follow up) and have thus cancelled their policies. I wish I had done research before ever using this company and I hope to help whoever reads this, so they don't end up getting completely screwed over by this company over and over again.

Was t-boned, other driver took 100% fault. Originally the claim was going well until we rejected the low-ball offer for my written-off vehicle. My vehicle was in perfect condition except for the cracked windshield as per the adjuster. We told him we’d have to think about it as it seemed horribly low. He then proceeded to call me 6 times, text me, and email twice, all within two hours!! My husband then emailed him stating how unprofessional he was conducting himself and that we would be consulting with a lawyer. Upon doing that, we were advised to only communicate through email and take as long as we need. Months even. Almost 2 months later and lots of comparison vehicle we had to search online we got 50% more than the original offer. AMA is not here to help you or look out for you. They were awful. An accident that was NOT my fault and I was made to feel like I was being attacked by the insurance company who’s supposed to be on my side.

I was side-swiped last year. My insurance adjuster wouldn’t return any of my calls. I had to email in a complaint and then he finally called me back. I had Accident Forgiveness coverage and they removed it because I was “partially at fault” (even though both insurances said that the accident wasn’t my fault at all. It was 100% the other person's fault). I’ve never had any issues with AMA until this accident. Which wasn’t even my fault. Really disappointed in how they handled things.

Underwriters were nice but salesmen usually aren't. When it came time for my claim, they told me what I thought should happen but the adjuster and appraisal changes their numbers 3-4 times to get out of a payout

Wouldn't even choose them if it was my last resort. Communication on their end was horrible, not friendly, not helpful. Would recommend ANY other insurance company

AMA has nice people working there but the insurance rates are completely out of line. They wanted to charge me $1,300 and this is without any claims, traffic tickets, or damages. I started with paying less than $1,000 /yr. There's definitely something fishy going on. Shop around. Don't choose AMA

I have been a client with AMA for over a decade. This year I was thinking about working for Uber, so I called AMA to see what I would need to do if I were to work for them. They gave me information, great and I said I would call back if I decided to work for them. I failed my class 4 and opted not to work for Uber... several months later I get a call from some AMA guy asking me about what I use my car for, I advised him I used it to get to work and back and for personal. He asked me if I used it for business, I told him No, he told me that it was because I called inquiring about uber... and I let him know that I decided against it. About a couple weeks later I received mail, advising me that my Insurance will be cancelled and to seek insurance elsewhere. It was a good day.