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virtually every time I call CDI I am on hold for an inordinate amount of time. They are always "experiencing higher than normal call volumes". They should really take a lesson from Shaw Cablesystems and have a call back system where you do not lose your place in line. The only option currently available is for a call back within 24 hours and based on my experience this is hit and miss. Will say that once you reach the customer service reps the service is very good.