Westland Insurance Auto Insurance Reviews

The agents at the Uptown location in Victoria were great to deal with. They helped me understand the flawed online ICBC premium estimator which showed it was $125 less and also helped me work through getting a good premium for my private insurance during a time where my previous broker was closed due to Covid-19. Great customer service!

I just would like to share what an amazing experience I had with the agent today out of the Duncan Cowichan Commons office. She assisted my husband and was so kind and patient with him. She was so pleasant to deal with and we both loved her energy. It's not every day your treated like a brand new client and greeted with warm smiles. She got the job done quickly but also gave some great advice. Thank you for your exceptional service, I will recommend ALL my friends & family to deal at your location! Keep on Shining :-)

It certainly is worth providing a well-earned compliment for Westland Insurance! During these trying times, while COVID-19 is upon all of us, the team at Westland Insurance located at the Hillside location in Kamloops really worked hard to meet my insurance needs. In addition to the newly established (COVID-19) procedures, to make matters worse, my cell phone was not working properly. However, they did not let frustration get the better of them; they both maintained a very patient, polite, and professional demeanour. It is easy to say thank you very much for your assistance, well done!

Our experience with Westland Insurance representative was very positive. We found a representative very courteous, knowledgeable, and efficient as she guided us via phone consultation to address our insurance needs. She exhibited professionalism and had excellent follow up by promptly addressing our questions. Thank you for your assistance.

Many thanks to Westland and their representative for being so patient and helpful with a senior unused to renewing by Email. He was very kind, thoughtful and explained everything perfectly. It made for one less stress during this very stressful time.

This is the first time I ever leave feedback on some services. First of all thanks to all the team of Westland for being there and supporting the clients during of COVID-19 pandemic. Secondly, special thanks to the agent at the uptown branch in Victoria who spent the time needed to check out the best price option for my renewal as I was considering putting my coverage on hold. He explained the options clearly and helped me to pick the best one and he made it all a very enjoyable experience. Thank you for your patience and your smooth assistance.

Westland insurance at No 1 road and Steveston Hwy has been my go-to car and motorcycle insurance joint for years. Everyone that works there is awesome. Really know their job well and know everything about the business. Go there and you'll see what I mean.

On Jan 28th we walked in our Westland Insurance to insure our car. A very kind lady welcomed us over to her desk. She went over our policy asking questions along the way. Asking if we would like more coverage and explaining our options. Before we knew it we were done. Fast and efficient. Thank you so much!

The agent from the Kamloops office went well beyond good customer service. She took extra time to ensure a new drive understood the insurance policy and terms and was friendly and positive. Thank you. The only challenge was the new insurance rules the recently came in effect Due to one small accident the insurance rate for the new driver more than doubled. A rate of over $450 a month is not reasonable.

The agent at the Kelowna lakeshore location has been extremely helpful on both occasions I have been in. Instant answers to any questions, thorough explanations and a smooth renewal process.