Car Insurance Reviews
Westland Insurance Auto Insurance Reviews
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(67 reviews)
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The representative at Westland Insurance in Sechelt helped us with a vehicle transfer and related ICBC insurance. She was knowledgeable, friendly and helpful double-checking for any possible premium reductions and ensuring we had the correct coverages.
The Pemberton office has incredibly friendly, knowledgeable staff but they are way understaffed. Very long wait time to be served.
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Last week, my employer tasked me to obtain all the required plates and insurance/registration for a newly purchased Nissan pickup truck that we were to get from the dealership. As Westland has our fleet insurance portfolio, I went to the branch where I was met by an agent. I explained that my wife deals with all our insurance needs and that I was "in the dark" and a bit under the gun ( needing this for the next morning ). The agent and his team made this process as smooth as possible in a very timely manner with smiles all around. Made me look like a rock star and my employer asked that I pass on their gratitude for the very prompt excellent service. Thanks again!
Thank you! Great customer service, very professional and easy to talk to. I would recommend Westland insurance!
My husband and I have had our car insurance and house insurance with Westland Insurance for years with no claims. I went in today to renew my car insurance and was told there was a 50% price increase. My yearly premium would go from $613.00 to $943.00. What??? I was told it was because Westland Insurance was in a price war with other companies and therefore that's why the premium was low in the first place but they have had more claims than anticipated this past year, so have had no choice but to raise their premiums. This is unacceptable. I can get a better policy at BCAA for $643.00/year.
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I have been coming to this location for the last 2 years to renew my car insurance and had received excellent service. But when I visited them this time, I was put off by the agents' attitude. My insurance was to expire that night and I needed to renew. But my car was in the shop and I was told that it will take a week before this is available. I left my insurance paperwork in the car. Thinking I have been going to this location for the last 2 years, all my info will be in their computer system. When I got there at 8:50 (they close at 9:00) and ask to renew my car insurance, the 2 agents were reluctant to help. First, they insisted on charging me $5 for not having the renewal papers, then one said that he had already turned off his computer. He told me to come back tomorrow even though I told him that my insurance is due to expire tonight. The other agent Wendy still has her computer on but they emphasized that they have to charge $5. $5 is really a nominal amount but the fact that I was treated like a bother to give them business during their business hour really infuriated me. If they want to stop doing business at 8:50, then advertise your business hours as such. It is unfortunate that I had to experience such poor customer service which cast a shadow on other agents who had previously exhibited professionalism when processing my renewals. It only takes one sour experience to spoil all the goodwill that was previously built up. I will be looking for a different broker who actually values my business. I would have given them 1 star but I give 2 stars to factor in the services I received from previous agents.
Mariyam figured out exactly what I needed and gave me good advice.
I’ll deal with her again for any insurance needs.
Great experience every time I deal with an agent named Kevin. Every time I need to auto plan insurance, I recommend asking for him if you need expert advice on difficult matters.
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Sandy C. is an excellent insurance advisor...very friendly and efficiently, well done.
The agent at the Lonsdale branch spent the time needed to check out the best price option for my renewal as I was considering putting my coverage on hold for an absence or taking advantage of the discount for driving under 5000 km/year. She explained all the options clearly, called ICBC to confirm last year’s odometer reading & made it all a very enjoyable experience.