Zenith Insurance Auto Insurance Reviews

I had my car insurance from them and when I changed my address they increased my monthly premium from $353 to $659, where all other insurance companies were offering around 300.
They never pick up the calls. It was evident that they want to make the max money out of the situation either by me paying the higher premium or leaving and paying a penalty. So I cancelled the policy at the half of the month and they called to tell me about the early cancellation penalty. When I asked them about the half-month premium, the employee said after the final settlement the company will send a cheque to my address. It’s been 3 months and no response.
When I contacted them through my broker (Inova through Costco) I’ve been informed that the employee was wrong and there is nothing the company owes me. It’s a ripoff. Unethical bunch of people working there. A big no from me and I’ll surely warn all my contacts about it. I am taking it up to the Ombudsman and see what happens.

I have been with Zenith for 5 years. I have a spotless driving record and I've been driving for 45 years. I had my ABZ classification license, down to a D now.

Every year my rates go UP! Zenith's staff told me these increases are due to the AREA I live in, and the SENIOR drivers living here having so many accidents (I live in Muskoka). I have to pay higher rates to make up for their claims. This is outrageous! I received a quote from a reputable insurance company at a lower rate at a 30% reduction, and I'm cancelling Zenith.