Awful customer service
by April on Mar 7, 2020
1 out of 5 stars
Car Insurance Reviews
Security National Insurance (TD) Auto Insurance Reviews
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(33 reviews)
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Agent/rep attitude (1)
Billing/payments (4)
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Claim - adjuster (4)
Claim - denial (1)
Claim - injuries (4)
Claim - not-at-fault (3)
Claim - rental car (1)
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Claim - total loss (1)
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Late payment fee / NSF (1)
Legal actions (1)
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Rates for long-term clients (1)
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Review author
Recently I was in an accident and it took TD 5 days to get in touch with me! So I could not even get a rental. The advisor was untraceable as was his supervisor (I left over 20 messages). Then he wanted me to return rental before the settlement was even reached for my car. Rude advisor!!! Then he freaked out because I contacted his supervisor directly. Rates are great but that’s all that this company has going for them. I still have an open claim with them now and it has been 2 weeks since my injury adjuster has responded to my calls or emails. Very stressful to say the least as 6 weeks after my collision I still have not received any wage loss compensation.