Gone downhill fast
by Lulu on Oct 26, 2020
1 out of 5 stars
Car Insurance Reviews
Security National Insurance (TD) Auto Insurance Reviews
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(33 reviews)
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Agent/rep attitude (1)
Billing/payments (4)
Cancellation experience (3)
Claim - adjuster (4)
Claim - denial (1)
Claim - injuries (4)
Claim - not-at-fault (3)
Claim - rental car (1)
Claim - repair shop (1)
Claim - total loss (1)
Claim payout amount (2)
Claim processing time (3)
Complaints/ombudsman (2)
Discounts, deals, rewards (2)
Email/message wait time (1)
Insurance Rates, Prices (3)
Late payment fee / NSF (1)
Legal actions (1)
On-hold times/transfers (1)
Phone wait times (3)
Policy coverage (4)
Rates at renewal (2)
Rates competitiveness (1)
Rates for long-term clients (1)
Rates for second driver (1)
Rates in bundle (2)
Review author
Reading the reviews I see many others share my recent bad experience. I have been a TD auto insurance customer for 15+ years with one major and one minor not-at-fault claims, both years ago and they were handled fairly and efficiently. Out of the blue, my premiums increased $600/year this spring. I called to confirm it was unrelated to our old claims. They said it was an across the board increase for everyone. So I switched to another company and saved $500. But TD would not acknowledge my cancellation notification and sent me registered mail to collect payment. I called their 1 800 number repeatedly but even after waiting over one hour several times, it wasn't answered. Makes one wonder how their service and value went from very good to horrible so quickly?