Car Insurance Reviews
Security National Insurance (TD) Auto Insurance Reviews
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(33 reviews)
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Agent/rep attitude (1)
Billing/payments (4)
Cancellation experience (3)
Claim - adjuster (4)
Claim - denial (1)
Claim - injuries (4)
Claim - not-at-fault (3)
Claim - rental car (1)
Claim - repair shop (1)
Claim - total loss (1)
Claim payout amount (2)
Claim processing time (3)
Complaints/ombudsman (2)
Discounts, deals, rewards (2)
Email/message wait time (1)
Insurance Rates, Prices (3)
Late payment fee / NSF (1)
Legal actions (1)
On-hold times/transfers (1)
Phone wait times (3)
Policy coverage (4)
Rates at renewal (2)
Rates competitiveness (1)
Rates for long-term clients (1)
Rates for second driver (1)
Rates in bundle (2)
Review author
I need to make a change in my car insurance policy. I called TD Insurance twice. The first time I was on hold for a bit less than 2 hours. I hung up. The second time it was over 2 1/2 hours. Again I hung up. By calling the claims department and begging them to get someone in customer service to call me, I managed to get someone in customer service to contact me. He gave me his email co-ordinates. Over the last 3 days I have emailed him 3 times. TD has yet to respond. They really don't want my business. I have been a client of theirs for over 20 years.