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Security National Insurance (TD) Auto Insurance Reviews

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(33 reviews)
Security National Insurance (TD)
1.6 out of 5 stars:
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Dishonest and Unethical Company

by tonka on Apr 5, 2024
1 out of 5 stars

I have had auto insurance with them for 15+ years. No claims. I was hit from behind and have an injury that has not healed for 2 years now. Although money will not eliminate my pain, I lost a lot of money after the accident due to being unable to stand or sit for long periods. They are not paying anything out, and they have made me attend 3 medical exams, taking several hours of my time.

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First class customer service

by Blast Furnace on Dec 5, 2023
4.7 out of 5 stars

I've had several bang-ups over the years, and in each case the staff made sure the paperwork was filed with my preferred body shop within an hour of the call, including having a rental car ready for me. The turnaround time has always impressed me.

Then, several years ago, I had the misfortune of being in an at fault accident that resulted in someone being injured. When I was sued, the company took the time to make sure I was okay, then retained a law firm that specialized in accident defence claims. The lawyer talked me through the lawsuit, clause by clause. I did not dispute I was responsible for the accident, but I contradicted nearly the entirety of the plaintiff's version of events. When the claimant was confronted with the truth, she dropped her claim entirely. I couldn't thank the firm enough, and the best part was I was not charged the deductible. I am glad I had this company in my corner.

They may not be the cheapest, but I trust them with home and auto. I would recommend them to anyone who asked.

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They are not here for you!

by Not impressed on Apr 8, 2022
1 out of 5 stars

You'd think that these people would appreciate their clients, but they do not. They are a scam, do not use this company if you value your money or mind. They will put an accident as your fault when you have all the evidence to say otherwise.
USELESS

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TD Insurance Meloche Monnex very bad experience with them

by unknown on Mar 18, 2022
1 out of 5 stars

I had an unpleasant and fraudulent TD Meloche Monnex Insurance incident. My car was parked next to my house on the street and another car crashed into my car the moment I went to my car for my reading glasses? I was hit by another car and he was dragging me with his car to the other side of the street there was a big black line visible on the road from the tires when he pushed me with his car I found myself in the hospital with a head concussion. For 4 years I was afraid to drive the car because the guy almost wanted to kill me... It looked like someone paid him to do it because he was driving on the road where is a speed limit of 45 km per hour he was driving 80km per hour at a speed of 80 km per hour also when he drugged me on the road and he already had a false witness prepared. The insurance said it was 100% my fault! I had to repair my car at my own expense I couldn't function like a normal person for almost 4 years after this accident. People this is the worst insurance you can get! A bunch of liars and thieves who steal people's money for a living, avoid this company!

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Do not miss a payment

by zachery on Feb 4, 2022
1 out of 5 stars

Had a payment bounce (my own fault sadly). Money was not an issue, had it sitting in my savings rather than a chequing account. I immediately noticed after payment was attempted, and put the money into the account. (Usually, if it is less than a 12 hour period, they will make a second attempt before completely writing you off)... Well not with these folks, they cancelled me immediately and requested the rest of the year of my insurance must be paid in full in order to remain insured. So I did. They put this on my record as a non-payment and screwed me really bad. Here I am over a year later trying to get myself a truck, or even a full-size SUV, because of them, I am not able to get insurance for less than 4500 per year.
Horrible attitude when I called about this, and not helpful at all. I felt like I was being treated like a criminal.

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Godawful service

by WannacancelTD on Nov 10, 2021
1 out of 5 stars

On October 9, 2021, I contacted Security National Insurance Company, Toronto, Ontario to remove the insurance off from a car I had just sold. The representative I spoke with took a very long time, (leaving me on hold, to boot) to execute the cancellation. Then she insisted she "update" my file, which included questions about the use of my wife's car. I insisted she speak to my wife - how could I know or attest to her use of her vehicle? I also complained that it was already late in the evening< i was tired and spending more time discussing insurance (my cancellation task already completed) was neither how I wanted nor intended to spend the end of a very tiring workday. However, I said, I would like to get a quote on insuring a travel trailer I had recently acquired. Another hold, after which she returned to our call and resumed questioning - about my wife's use of her car! I hung up on her.

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Sky high service charge

by rebecca on Aug 5, 2021
1 out of 5 stars

I stayed with TD insurance for over 20 years, insured cars and house. The price rises sky high and started to charge extra for monthly payments. I have 2 cars with them and due to covid, I sold one car to save some money. But the insurance price didn't drop but increase 50% than before. That's a crazy increase!!!

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Now adding hidden fees

by Russ Lomas on Jul 9, 2021
1 out of 5 stars

After being with this company for 20 years, I am pissed off at them and looking to take my business elsewhere. Almost everyone pays their premium monthly and not annually. TD Meloche Monnex just decided to charge an extra 1.3% on top of your premium if you pay monthly. After talking to a supervisor just now, I was basically told a lot of other companies do this, so it is just the norm. None of the supervisor's comments were useful. "We are tracking how many customers we lose because of this to see if it is an effective change." So basically you are tacking on fees and telling me you will continue to do so until enough clients leave your company. I now will be spending the rest of the day shopping around for another insurance provider.

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Lack of care

by Mad on Jun 18, 2021
1 out of 5 stars

A driver with Security National hit our brick mailbox at a high rate of speed completely destroying the entire structure. It has taken several weeks for Security National to process the claim and provide payment. They asked for direct deposit information, yet mailed a check. When contacted about the check still not arriving we were told it was in the mail, only to find out it wasn’t mailed until the day after that conversation. So within days we provided the police report and quote for repairs and banking information as requested to process the claim and are waiting weeks later for the “check” and have now been told it should arrive sometime the end of next week, which would be a full 3 weeks after it was supposedly mailed.

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Painful waiting on phone

by Gregory Howard on Apr 12, 2021
2.5 out of 5 stars

30 min on phone and still waiting to add a third vehicle to policy. Tried doing online and says I don’t have a policy with TD? Like 7 yrs. Said to call another number 😮 No I can’t start over to probably find out I can’t do it online. Shouldn’t be this difficult to change your policy.
If you value your time find a different insurance company.

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