Cooperators Auto Insurance Reviews

Cooperators was so nice and professional until I argued back about the horrible service my car received by “ their top - recommended shop” Took my Audi to a Chevy shop to have body work. I questioned as to why I would HAVE TO take it to them, was told they are extremely reputable and would stand behind their work 100% - My car was returned with missing parts, lose shields, one major damage was not even looked into. Had to leave my car for 2 weeks to have it finished and still once returned it was not finished. I took it to Audi who was able to reset the sensor lights. I demanded that a Co operator representative take a look at my a car at Audi.. After they did they told me they deemed that the additional scratches to the under shield were not caused the loss, it was caused by me .. driving the vehicle!!! Well the entire argument is that they did not fix the car properly. Its been 7 weeks since the claim was opened and obviously I have driven the car with a lose shield !!!!!.. I have written emails and made phone calls.. I have been very courteous and patient .. and today I was told that the same specialist who said would have called me back 5 days ago.. would definitely call me in 2 hrs. This is the first time I have ever had to use my insurance company and based on their actions I cannot give any positive feedback. If my experience helps anyone… please don’t sign up with them.. they are inadequate and lack the basic wiliness to want to service their customers. Bad bad service… they do not care about customer satisfaction … they don’t follow up and clearly they don’t care if the serviced car has pending work!!! T E R R I B L E SERVICE.

Then the cooperators left it at the impound lot for two weeks before even beginning to look at it.

I called the Cooperators the very next morning after the police called to tell me my vehicle was found. I should have happily went down to the impound lot, paid the towing and cleaned the vehicle up myself and driven it away, got a mechanical inspection and changed the door locks.

Instead I am 19 days in since I had my vehicle stolen and nothing has happened. I believe my vehicle may or may not still be at the impound lot or it is at an AUTOBODY shop. My vehicle had no visible damage on it that I could tell, so why it ended up there or they want to send it there is a mystery.

So in the mean time, I am just waiting. Too bad I declined vehicle rental insurance for $50. I would have been zipping around in a rental car laughing and putting on 300km a day, enjoying life on the highway.