Group Benefits Reviews

Assumption Life Group Benefits Reviews

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(2 reviews)
Assumption Life
1 out of 5 stars:
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by Baby1974 on Jul 14, 2022
1 out of 5 stars

Customer service is sub-par. You may be on the phone for an hour or more just to be redirected back to the first person you spoke with. Many other people I’ve spoken to who deal with them have the same problem. Are they really there to help us or look after themselves? I will never deal with them again.

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Nightmare processing a simple claim

by Christian Brockett on Apr 8, 2022
1 out of 5 stars

Every time I log in, it has my OLD employer information. I emailed the support email; no results. I then sat on the phone for over 1.5 hours trying to sort it out with customer service. It was fixed! I was then able to submit a claim! Several months later, I tried to submit a claim... I'm back to square 1. My old company info is on my page upon signing in. I have messaged again, with no results or return email.
I'll be removing myself from these group benefits as it is more of a headache to submit a simple claim. It will be their loss as I'm sure several will follow suit.

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